Implemented staff training and development programs, resulting in a highly skilled and customer-focused workforce.
Fostered a culture of continuous improvement by encouraging feedback from guests as well as employees.
Introduced new technologies to improve operational efficiency, streamline processes, and enhance overall guest experience.
Developed and monitored annual goals and key metrics for continuous improvements for internal service groups.
Spearheaded initiatives to improve sustainability practices within the organization, reducing environmental impact while maintaining operational excellence.
Director of Operation (multi-unit)
Summit House Restaurant
09.2022 - 02.2024
Increased profit from -1% to 6% of net profit after one fiscal year.
Conducted employee training, development, and engagement that led to a 20% decrease in turnover rate, resulting in significant cost savings for the company.
Successfully implemented all HR initiatives, practices, and employment legislation including; accounts payable through HubDoc and QuickBooks online.
Oversees control of all inventories, product cost, cash handling and purchasing. Manage and control food & beverage costs, labor and indirect costs and inventory practices.
Procurement and purchasing for wine, and spirits.
POS programming, website updates, and online reservation management. Highly proficient in Resy Reservation platform.
Oversaw construction and facilities management
Director of Operations
Jockey Hollow Bar & Kitchen
03.2021 - 06.2022
Successfully managed ala carte and banquet services, resulting in seven million in annual revenue.
Implemented Triple seat software to streamline the booking process for large events (over 200 guests).
Managed and control prime cost, while decreasing labor by ten percent.
Procurement and purchasing for food, wine, and spirits.
Technology integration and implementation of Open Table, Breadcrumb POS, Schedulefly and ADP workforce.
General Manager
Sushi Lounce
08.2018 - 03.2020
Develop strategies for identifying new and unique products and concepts for different venues, as well assist sales and marketing to attract new business.
Beverage program revamp including new Japanese spirit inspired cocktail menu and Sake menu, training and design.
Improved net sales by 50% from 30k to 60k, driving business growth and surpassing revenue goals.
Increased in house catering sales by 30% 600k annually to 800k annually.
Increased Food and Liquor sales by 15% by implementing innovative vendor management, purchasing and negotiations.
Certified all BOH employees with Servsafe and FOH employee’s ion Tips certification alcohol course.
School Food Service Director
Aramark
06.2016 - 06.2018
Closed contract deficit of $120k by $60k, meeting client's expectation and boosting financial performance for Aramark.
Reviews purchase requisitions, investigates and develops sources of supplies, prepares bid specifications.
Sourcing of local organic produce for National School Lunch Program (NSLP) Responsible for state food safety regulations and program compliance.