MIKE LENIHAN
Aurora,CO
Summary
Master Plumber with 28 years of experience in commercial and residential plumbing. Currently serves as plumbing service and sales manager while also instructing 4th year plumbing students pursuing journeyman's licenses. Proven leadership in project management and team development, consistently achieving successful outcomes.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Plumbing Instructor
Construction Industry Training Council Of Colorado
Wheat Ridge, Colorado
01.2026 - Current
- Delivered instruction using various teaching methods and technologies.
- Assessed student progress through regular evaluations and feedback.
- Collaborated with colleagues to enhance curriculum and instructional strategies.
- Maintained classroom management to create a positive learning environment.
- Provided mentorship and support to new instructors during onboarding.
- Implemented best practices in educational delivery for improved learning outcomes.
- Attended meetings, training and activities to enhance skills and credentials.
- Implemented instructional materials and curriculum to meet specific program needs.
Plumbing Service Manager
High 5 Plumbing
Golden, Colorado
07.2025 - Current
- Managed daily operations for plumbing, heating, and electrical services.
- Trained and mentored staff on service protocols and customer interaction.
- Collaborated with technicians to resolve complex customer issues promptly.
Plumbing Service Manager
Mighty plumbing,heating,electrical
Denver, Colorado
10.2024 - 07.2025
- Managed daily operations for plumbing, heating, and electrical services to enhance efficiency.
- Oversaw scheduling of service calls, optimizing resource allocation and response times.
- Trained staff on service protocols and customer interaction to improve service quality.
- Ensured compliance with safety standards and regulations across all operational activities.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Collaborated with technicians to address complex customer issues effectively.
- Coordinated procurement of materials and tools, ensuring timely availability for operations.
- Developed relationships with customers, vendors, and suppliers to strengthen partnerships.
CEO/GM/Consultant/ MP
Floyd Hill Plumbing LLC
Denver, CO
06.2023 - 10.2024
- Managing all marketing efforts across Google Ads, LSA, Yelp, Nextdoor. Word of mouth
- Developed and implemented a pricing book and structure
- Equipment purchases
- Staff training: sales, technical
- Vendor management
- New business acquisition
- Client relationship management
- Forecasting and budgeting
- CSR Scripting and training
- FHP currently has over 60 clients with (30+) 5 star reviews on Google in only 4 months of ground operation
GM/Consultant/ Master Plumber
Mesa Plumbing and Heating
Erie, Colorado
11.2023 - 02.2024
- Contract Duration: 90 days
- Team Leadership: Managed a team of 12 employees, including four remote customer service representatives and eight technicians.
- Procedure Development: Developed and implemented all written procedures and protocols for the company.
- Sales Training: Conducted comprehensive sales training programs to enhance the skills and performance of the sales team.
- Technical Training: Delivered technical training sessions to ensure technicians were up-to-date with industry standards and practices.
- Operational Oversight: Oversaw daily operations to ensure efficiency and adherence to company standards.
- Performance Monitoring: Regularly evaluated employee performance and provided constructive feedback to foster improvement.
- Customer Service Management: Coordinated remote customer service operations to maintain high levels of customer satisfaction.
- Problem Solving: Addressed and resolved any operational issues, ensuring smooth workflow and minimal disruptions.
Operations, General Manager/Master Plumber
A Better Plumber
Denver, CO
01.2021 - 11.2023
- Managed a team initially consisting of 4 office staff and 6 field technicians, scaling operations to oversee 32 staff upon company sale.
- Dedicated 60 hours per week, with on-call responsibilities often exceeding 80 hours a week.
- Developed and maintained staff schedules: Right tech, right call practice.
- Successfully implemented, trained and practiced multiple sales training programs.
- Responsible for pricing structure and implementation
- All material tracking as well as par levels for warehouse and vehicles
- Point of contact for all techs in the field for any pricing, objections, scope of work
- Personally developed and trained (5) million dollar a year technicians
- All Licensing requirements for plumbers
- Hire, Train, Discipline staff
- More experience and references are available.
Plumbing inspector
Arapahoe County building division
Centennial, Colorado
02.2022 - 08.2022
- Conducted inspections on residential and commercial properties for code compliance.
- Reviewed building plans to ensure compliance with safety regulations.
- Collaborated with contractors and builders to resolve inspection findings.
- Documented inspection results and communicated violations to relevant stakeholders.
- Ensured timely follow-up on corrective actions post-inspection.
- Maintained current knowledge of local building regulations and industry standards.
- Completed logs and paperwork accurately and promptly.
Education
High School Diploma -
Estes Park High
Estes Park, CO03-1992
Skills
- Business management
- Licensed master plumber
- Team leadership
- Sales training
- Blueprint comprehension
- Time management
- Communication skills
- CRM proficiency
- Project management
- Vendor management
- Client relations
- Plumbing applications knowledge
- Pipefitting experience
- Mathematical aptitude
- Drainage systems knowledge
- Gas schematics expertise
- Contract negotiation
- Material acquisition strategies
- Building codes knowledge (commercial and residential)
- Permit processing expertise
- Budgeting and forecasting
- Multi-unit operations management
- Troubleshooting skills
- Workflow planning strategies
- Collaboration techniques
Additional Information
More experience and references are available. Thank you for your time and consideration.
Certification
Master Plumber license
Accomplishments
Best Plumber- Best of Mile High-2025
Timeline
Plumbing Instructor
Construction Industry Training Council Of Colorado
01.2026 - Current
Plumbing Service Manager
High 5 Plumbing
07.2025 - Current
Plumbing Service Manager
Mighty plumbing,heating,electrical
10.2024 - 07.2025
GM/Consultant/ Master Plumber
Mesa Plumbing and Heating
11.2023 - 02.2024
CEO/GM/Consultant/ MP
Floyd Hill Plumbing LLC
06.2023 - 10.2024
Plumbing inspector
Arapahoe County building division
02.2022 - 08.2022
Operations, General Manager/Master Plumber
A Better Plumber
01.2021 - 11.2023
High School Diploma -
Estes Park High