Mike Lepson

Worked with major insurance companies to insure timely payments for services provided.

Responsible for high dollar appeals in regard to denied claims.

Interacted with all levels of insurance bureaucracy on a regular basis to determine hospital and insurance companies were working in unison regarding authorization and compliance issues.

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.

• Motivated, trained, and disciplined employees to maximize performance.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
• Managed team schedule with eye for coverage needs and individual strengths.

Worked up from busboy to manager of multi-million restaurant.

• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Onboarded new employees with training and new hire documentation.
• Controlled costs to keep business operating within budget and increase profits.

• Effectively managed high-stress situations while ensuring the safety of individuals involved using de-escalation techniques when necessary.
• Answered emergency calls for help from citizens and business owners.
• Apprehended suspects by utilizing effective communication, negotiation, and conflict resolution skills.
• Completed comprehensive training courses in firearms proficiency, self-defense tactics, first aid response, crisis management, among others for professional growth as a law enforcement officer.
• Served as a dedicated public servant by upholding the law and protecting citizens, fostering a sense of safety and security within the community.