Mike Lloyd
Wylie,TX
Summary
Experienced Automotive Service Manager with strong focus on team collaboration and achieving results. Track record of managing daily operations, ensuring efficient workflow and productivity within the service department, Managing daily operations, ensuring efficient workflow and productivity within the service department, ensuring customer satisfaction, and driving financial performance. Adaptable to changing needs and reliable in delivering high-quality outcomes.
Overview
29
29
years of professional experience
Work History
Service Manager
Lifted Trucks
07.2022 - 05.2025
- Optimized cost and expenses to meet company objectives and maximize profitability
- Ensured efficient workflow and quick customer turnaround times
- Facilitated Customization
- Advised buyers on amounts spent on vehicles to maximize profits
- Covered service repairs for multiple locations across multiple states
- Monitoring and controlling service department budget and expenses
- Assisted in determining the mechanical needs of vehicles
- Oversaw service operations, ensuring timely resolution of customer inquiries and issues.
- Resolved customer complaints in professional and timely manner.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Monitored service staff performance and provided feedback for improvement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Enhanced team morale through regular recognition of exceptional performance
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Service Advisor
Hopper Motorplex
07.2020 - 07.2022
- Monitored and controlled operating expenses to maximize profitability
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Diagnosed vehicle issues and recommended appropriate maintenance services to ensure operational efficiency.
- Educated customers on vehicle maintenance and repair options, enhancing their understanding of services offered.
- Collaborated with technicians to ensure timely completion of service requests and high-quality repairs.
- Trained new staff on service procedures and customer interaction best practices, improving team performance.
- Developed relationships with customers to foster loyalty and repeat business through personalized communication efforts.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Provided exceptional customer support to enhance client satisfaction and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Collaborated with sales and other department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Coordinated service appointments, optimizing scheduling to minimize customer wait times.
Service Advisor
Brakes Plus
06.2016 - 07.2020
- Developed and recommended pricing plans for service and parts
- Monitored and controlled operating expenses to maximize profitability
- Collaborated with sales and other departments
- Ensured high levels of customer satisfaction through excellent service and personalized communication
- Reduced wait times with efficient coordination of service tasks among technicians.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Conveyor Systems Management
Intelligrated Systems
04.2013 - 05.2014
- Service and operations management of conveyor systems
- Maintained repairs and maintenance of conveyor systems
General Manager
Goodyear Tire and Rubber Company
03.2005 - 04.2013
- Customer retention and acquisition through customer service-based approach
- Provided comprehensive employee training and elevating staff skills for future management positions
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Directed operational strategy to enhance production efficiency and reduce costs.
- Increased sales for 6 consecutive years
- Fleet service and operations
- Oversaw budget planning and resource allocation to align with corporate goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
Pep Boys
01.1996 - 01.2005
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed operational strategy to enhance production efficiency and reduce costs, increasing sales by 12%
- Developed and implemented policies to improve workplace safety and compliance standards.
- Fostered a culture of continuous improvement through employee training and development programs.
- Managed budget implementations, employee reviews, training, and schedules.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed and trained employees fostering a positive work environment and high employee satisfaction.
Skills
- Budget Management
- Continual Improvement Process
- Customer Retention
- Data Analysis
- Deep technical knowledge
- Excellent Problem Solving Skills
- Exceptional Customer Service
- Project Management
- Scheduling
- Strategic Planning
- Strong Communication Skills
- Strong Leadership
- Strong understanding of service operations
- Team Building
- Vendor Management
Timeline
Service Manager
Lifted Trucks
07.2022 - 05.2025
Service Advisor
Hopper Motorplex
07.2020 - 07.2022
Service Advisor
Brakes Plus
06.2016 - 07.2020
Conveyor Systems Management
Intelligrated Systems
04.2013 - 05.2014
General Manager
Goodyear Tire and Rubber Company
03.2005 - 04.2013
General Manager
Pep Boys
01.1996 - 01.2005
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