Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Mike MacDonald

East Hartford

Summary

Dynamic landscape professional with a proven track record at Vinny's Home & Garden, excelling in customer relations and project management. Successfully enhanced client satisfaction through relationship building and efficient service delivery. Adept at training teams and implementing best practices, ensuring high-quality outcomes and repeat business.

Overview

45
45
years of professional experience

Work History

Owner, Mike's Landscape

Self
03.2013 - 11.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Landscape Contractor

Vinny's Home & Garden
03.1994 - 12.2012
  • Performed regular site visits during projects to address any concerns or issues promptly, ensuring smooth progress toward completion deadlines.
  • Stayed current on industry trends and best practices to continuously improve service offerings for clients.
  • Trained new employees on company policies, procedures, safety protocols, and industry best practices for exceptional service delivery.

Manager, Petro Pantry Convenience & Gas Stations

Automatic Comfort Corporation
01.1980 - 11.1993
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Associate of Arts - Accounting And Finance

Manchester Community College
Manchester, CT
05-1976

College / Business

Penney Highschool
East Hartford
06-1972

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Project management Theater and Music Production
  • Volunteer work - East Hartford Senior Center

Affiliations

  • Commissioner, East Hartford Culture & Fine Arts
  • East Hartford Senior Center Music & Entertainment Programs
  • Member, East Hartford Historical Society

Timeline

Owner, Mike's Landscape

Self
03.2013 - 11.2024

Landscape Contractor

Vinny's Home & Garden
03.1994 - 12.2012

Manager, Petro Pantry Convenience & Gas Stations

Automatic Comfort Corporation
01.1980 - 11.1993

Associate of Arts - Accounting And Finance

Manchester Community College

College / Business

Penney Highschool