Mike Maryanski
Sykesville,MD
Summary
Creative, Transformative Information Technology Leader with a track record for delivering innovative strategies, large-scale transformation programs, and cost-beneficial outcomes. Service oriented with successful legacy of translating business needs into IT solutions. Builder and motivator of high-performing teams. Respected by leaders, colleagues and customers alike for a compassionate, servant leadership style with a drive for continuous improvement, strong communication and accountability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
DIRECTOR, TEAMMATE EXPERIENCE
Under Armour
04.2018 - Current
- Accountable for user-facing IT services including Service Desk, Desktop Support, Executive Support, End User Computing, Mobility Services, Print, Patch and Vulnerability Management, Software Delivery, License Administration, IT Policy Management, ITSM processes
- Direct and manage global team of ~120+ engineers and support personnel, across multiple internal teams and external partners/vendors
- Ownership of $10M+ annual budget for end user equipment, software licensing, and managed services contracts
- Establish and maintain KPIs and SLAs for measuring delivery of IT services and finding opportunities for improvement
- Collaborate and partner with executive leadership and business stakeholders to align IT strategies with business objectives to provide insights and recommendations on technology investments
- Directed large Endpoint Transformation project moving ~15K devices to Microsoft Intune and JAMF Pro, which enhanced end user experience, improved management capabilities and reliability, and saved over $500K per year in licensing
- Successfully transitioned to a new managed service partner during the pandemic where 95% of the knowledge transfer and onboarding processes across multiple workstreams were executed remotely
- Implemented new client endpoint capabilities to enhance user experience and productivity while improving security posture (zero touch deployment, software self-service, certificate-based network authentication, Windows Hello, conditional access policies)
- Reduced average monthly security vulnerabilities by 90% across all client endpoints
DIRECTOR, IT CORE SERVICES – ENGINEERING
ESPN
07.2015 - 12.2017
- Accountable for client, server and mobile computing estates for corporate and broadcast environments including build engineering, automation, software packaging and delivery, user acceptance testing, provision and deployment services, and security and vulnerability management
- Accountable for $8M capital and $1.7M operating budget annually
- Design, integration, service delivery and full lifecycle management for production IT systems/services in broadcast, digital and print media environments, supporting multimillion-dollar on-air revenue generating services
- Led cross-functional transition of customer-facing ESPN IT services to Walt Disney IT and its partners, with targeted savings to ESPN of $5M over three years
- Delivered data center compute (physical and virtual) for an 8,000-member global organization, including email, directory services, file & print, endpoint protection, DHCP/DNS, and enterprise monitoring
- Implemented all IT systems and services required for Digital Center 2 (ESPN's next generation broadcast facility).
DIRECTOR, PRODUCTION SYSTEMS AND AUTOMATION
ESPN
03.2012 - 06.2015
- Advanced to provide focus and improve services for production business units. Served as Business Relationship Manager to Production Operations, Broadcast Engineering, Transmission, and Creative Services to ensure continuity and timely delivery of new/improved IT services for mission-critical environments.
- Owned client/server estate for corporate and production environments, including full lifecycle management of hardware/software assets. Accountable for ~$6.5M capital and $1.2M annual operating budget, with 5 direct and 40 indirect employees and 15 contractors providing managed services.
- Project oversight, design, integration, service delivery and full lifecycle management for production IT systems and services in broadcast, digital and print media environments, in support of multimillion-dollar revenue generating services (sponsorships, commercial ingest, audio, video and graphics play out systems).
- Developed business case and led large, two-year client compute migration project for broadcast environment – slashing yearly capital expenditures by $600K and reducing per seat operating cost for all client infrastructure by nearly 75% in broadcast environment.
- Transformed IT service management by introducing concepts and frameworks to drive continuous service improvement capabilities – automating services, with focus on eliminating human error, driving efficiency and accelerating delivery speed to customers.
- Planned, implemented and supported full IT infrastructure for 2014 Men's Soccer World Cup in South Africa, staffing 24x7 both on-site and remotely for two months. This event was deemed massive success for ESPN with record ratings in the USA.
DIRECTOR, CLIENT TECHNOLOGY SERVICES AND SUPPORT
ESPN
09.2007 - 02.2012
- Promoted for high-performance levels and leadership from previous role. Provided 24x7 client support (corporate and broadcast environments), infrastructure management, provision and deployment services, user acceptance testing, service management and project delivery. Accountable for $4.6M annual budget.
- Responsible for Tier 1 and 2 support services for all production air-critical applications/workflows and Tier 2 deskside support for over 5,000 end users, 1,500 broadcast workstations, 400 on-air graphics play out systems, and client/server hardware, software and infrastructure for production and corporate environments.
- Planned, implemented and supported all on-site IT infrastructure for 100+ remote events per year, including Super Bowl, World Series, NBA Finals. Operational support for Remote Event on-air graphics, including hardware provisioning, deployment and maintenance in support of ~3,500 games per year.
- Drove major cultural transformation for ESPN's Production IT support organization, dramatically improving incident response times, first call resolution, and overall customer satisfaction from 60% to 92% over 2-year period without increasing costs.
- Advocated, designed, implemented ground level ITIL processes, including more stringent change controls for production services to ensure consistency and prevention of unauthorized and undocumented changes in broadcast environment.
Education
Bachelor of Science - Business Administration And Finance
Mount St. Mary's University
Emmitsburg, MDSkills
- Collaborative IT Leadership Visionary
- Organizational Development
- IT Transformation
- Thought Leadership
- Analytical Problem Solver
- Infrastructure Operations Support
- Strategic Planning
- Outsourcing Vendor Management
- Policy Development
- IT Service Management (ITIL)
- Contract Management
- Budget Management
Certification
ITIL v3 Foundations Certificate, 2012
ITIL v2 Service Manager Certificate, EXIN International, 2010
ITIL v2 Foundations Certificate, CSME, 2006
Timeline
DIRECTOR, TEAMMATE EXPERIENCE
Under Armour
04.2018 - Current
DIRECTOR, IT CORE SERVICES – ENGINEERING
ESPN
07.2015 - 12.2017
DIRECTOR, PRODUCTION SYSTEMS AND AUTOMATION
ESPN
03.2012 - 06.2015
DIRECTOR, CLIENT TECHNOLOGY SERVICES AND SUPPORT
ESPN
09.2007 - 02.2012
Bachelor of Science - Business Administration And Finance
Mount St. Mary's University