Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MIKE MBOYA

Tacoma,WA

Summary

Dynamic professional with extensive experience at Qatar Airways, excelling in cleaning procedures and waste management. Proven ability to enhance customer satisfaction through effective problem-solving and communication skills. Recognized for maintaining high safety standards and operational efficiency, ensuring a pristine environment for passengers and staff alike.

Overview

6
6
years of professional experience

Work History

Truck Driver

CEVA Logistics Inc.
Auburn, Washington
08.2024 - Current
  • Conducted pre-trip inspections to ensure vehicle safety and compliance.
  • Managed delivery paperwork, including bills of lading and logs.
  • Communicated effectively with dispatch to coordinate load schedules.
  • Maintained clean and organized truck cab and cargo areas.
  • Assisted in loading and unloading freight at various locations.
  • Collaborated with team members to optimize delivery routes and reduce delays.

CARGO CUSTOMER SERVICE

HANJIN GLOBAL LOGISTICS
SeaTac, Washington
06.2023 - 07.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Custodian

QATAR AIRWAYS
DOHA, QATAR
01.2020 - 02.2023
  • Maintained cleanliness of airport facilities and passenger areas.
  • Operated cleaning equipment to ensure thorough sanitation of surfaces.
  • Assisted in waste management and recycling efforts throughout the terminal.
  • Followed safety protocols for handling cleaning chemicals and equipment.
  • Reported maintenance issues to ensure prompt repairs and safety compliance.
  • Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.

Education

Graduate Certificate - CERTIFICATE FORWARDING AND CLEARING

TRANSEASTERN COLLEG
NAIROBI
10-2023

Skills

  • Cleaning procedures
  • Waste management
  • Chemical safety
  • Equipment operation
  • Facility maintenance
  • Customer service

Languages

English
Professional
Swahili
Professional
LUO
Professional

Timeline

Truck Driver

CEVA Logistics Inc.
08.2024 - Current

CARGO CUSTOMER SERVICE

HANJIN GLOBAL LOGISTICS
06.2023 - 07.2024

Custodian

QATAR AIRWAYS
01.2020 - 02.2023

Graduate Certificate - CERTIFICATE FORWARDING AND CLEARING

TRANSEASTERN COLLEG

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