Summary
Overview
Work History
Education
Skills
References
Timeline
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Mike McDonough

Gilbert,AZ

Summary

Dedicated, hard-working employee with 10+ years of management experience pursing employment and excited to contribute. Exceptional interpersonal skills from years in customer service. Versed in monitoring and ordering inventory and determining types of installations and repairs needed. Friendly and punctual individual possessing strong eye-for-detail and sound knowledge of quality standards.

Overview

17
17
years of professional experience

Work History

Repair Manager

National Pool Partners/X-Pools
Phoenix, AZ
10.2015 - 06.2023
  • Reviewed repair orders and identified any potential problems or issues for resolution.
  • Provided technical advice and guidance on complex repairs to service technicians.
  • Maintained an up-to-date inventory of parts used in repairs by tracking stock levels, ordering supplies, and monitoring usage patterns.
  • Monitored the progress of technicians' work to ensure timely completion of repairs.
  • Collaborated with staff members to identify areas where process improvements could be made to increase efficiency in the department.
  • Created detailed reports analyzing repair trends, costs, and profits.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Met with clients and/or technicians on-site for sales and troubleshooting

General Manager

Jimmy John's LLC
Gilbert, AZ
04.2012 - 12.2014
  • Created schedules and monitored payroll to remain within budget.
  • Implemented successful business strategies to increase revenue.
  • Managed inventory levels and tracked costs and losses.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

General Manager

Papa John's
Gilbert, AZ
12.2006 - 10.2010
  • Forecasted customer demand to set schedule and order inventory.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Implemented campaigns and promotions to boost sales.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Education

Bachelor of Arts - Wildlife Management

Missouri State University
Springfield, MO
08.2002

Skills

  • Materials Requisition
  • Facilities Maintenance
  • Supply Coordination
  • Inventory Replenishment

References

References available upon request.

Timeline

Repair Manager

National Pool Partners/X-Pools
10.2015 - 06.2023

General Manager

Jimmy John's LLC
04.2012 - 12.2014

General Manager

Papa John's
12.2006 - 10.2010

Bachelor of Arts - Wildlife Management

Missouri State University

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Mike McDonough