Mike McGowan

Troubleshoot and resolve network issues while ensuring minimal downtime for customers

Monitor and track system performance to promptly determine emerging issues before they become customer impacting

Immediately respond to service interruptions and outages regardless of the time of day, or night

Maintain detailed documentation of network configurations

Optimize inventory for readiness with effective gathering of parts and supplies.

Assisted in training new team members on proper preventive maintenance procedures, fostering a culture of knowledge sharing and teamwork.

Tended to beds, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.

• Installed wiring, cabling and networking hardware on customer premises.