MIKE MCGREGOR
Colorado Springs,CO
Summary
Diligent Patient Services Rep with comprehensive background in managing and building client trust and relationships. Focused on achieving client satisfaction, streamlining service processes and leading with a compassionate approach to treating customers/patients with dignity and respect.
Overview
21
21
years of professional experience
Work History
Pickleball Professional
Life Time
Colorado Springs, CO
01.2022 - Current
- Market, sell and deliver the highest quality of professional coaching and teaching to our members through classes, lessons and clinics
- Assisted with day-to-day operations, working efficiently and productively with all team member to provide entertaining, educational, friendly and inviting experiences
Pickleball Department Lead
Life Time
Colorado Springs, CO
01.2025 - 01.2026
- Oversaw daily operations, ensuring team adherence to performance standards and quality benchmarks.
- Developed and implemented training programs, enhancing staff skills and operational efficiency.
Graphic Tech- Digital Print and Mailing Service
Rhodesco Print and Mail
Colorado Springs, CO
01.2018 - 01.2021
- Operated advanced printing machinery to ensure high-quality output and minimize downtime.
- Procurement of advertising and marketing materials for clients; Data scrubbing, delivery and management of products and production
Customer Service Manager
Printing Center USA
01.2016 - 01.2018
- Implemented process improvements that streamlined customer inquiries and responses during the ordering and production process.
- Initiated regular coaching sessions to foster employee development and engagement.
Warehouse/Fulfillment Manager
Straub/Paw Marketing
01.2015 - 01.2016
- Led warehousing and fulfillment operations to optimize inventory management and streamline order processing.
- Developed training programs for staff, enhancing team performance and operational efficiency.
- Managed temp-labor to assist in kitting and fulfillment projects
Professional DJ
Cafe Beaudelaire (and Wedding Venues)
01.2012 - 01.2015
- Curated playlists to enhance the atmosphere for diverse events.
- Collaborated with event coordinators to meet specific client music preferences.
Host/Server
Applebees
01.2012 - 01.2014
- Answered phones and took to-go orders while ensuring prompt, accurate and courteous service.
- Responsible for greeting customer, delivering product and handling the monetary transaction.
Speaker Coordinator
Midwest Print and Graphics Association
01.2011 - 01.2012
- Delivered engaging presentations on industry trends and coordinated guest speakers to inform members of the MidWest Printing and Graphics Association of changes and technological improvements.
Reporter; Advertising Sales Rep
DMACC Student Newspaper
Ankeny, IA
01.2010 - 01.2012
- Investigated and reported on campus events, fostering community engagement through timely journalism.
- Conducted interviews with students and faculty, ensuring diverse perspectives in articles.
- Cultivated relationships with local businesses to identify advertising needs and tailor solutions.
Digital Print Operator
Principal Financial Print-to-Mail
01.2010 - 01.2012
- Operated and maintained state-of-the-art digital printing equipment while setting up and producing marketing materials on a variety of different substrates
- Worked in fulfillment and facilitated different kitting projects with multiple components exclusive to each customer.
Hospitality Services; Night Auditor
Hilton Garden Inn
01.2008 - 01.2010
- Managed nightly financial audits ensuring accuracy in reporting and reconciliation.
- Oversaw front desk operations, providing exceptional customer service during night shifts.
Offset Press Assistant
Sigler Printing and Publication
01.2005 - 01.2008
- Assisted the Press Operator with production on a variety of high-speed offset presses in a high-paced work environment focused on making professional quality marketing and advertising materials for our customers
Education
A.A.S - Graphic Technologies
Des Moines Area Community College
Ankeny, IA01-2012
B.A. - Liberal Arts & Sciences
Iowa State University
Ames, IA01-2004
Skills
- Project management
- Customer Service
- Coaching/Teaching
- Communication
- Sales and Presentation
- Teamwork and collaboration
Timeline
Pickleball Department Lead
Life Time
01.2025 - 01.2026
Pickleball Professional
Life Time
01.2022 - Current
Graphic Tech- Digital Print and Mailing Service
Rhodesco Print and Mail
01.2018 - 01.2021
Customer Service Manager
Printing Center USA
01.2016 - 01.2018
Warehouse/Fulfillment Manager
Straub/Paw Marketing
01.2015 - 01.2016
Professional DJ
Cafe Beaudelaire (and Wedding Venues)
01.2012 - 01.2015
Host/Server
Applebees
01.2012 - 01.2014
Speaker Coordinator
Midwest Print and Graphics Association
01.2011 - 01.2012
Reporter; Advertising Sales Rep
DMACC Student Newspaper
01.2010 - 01.2012
Digital Print Operator
Principal Financial Print-to-Mail
01.2010 - 01.2012
Hospitality Services; Night Auditor
Hilton Garden Inn
01.2008 - 01.2010
Offset Press Assistant
Sigler Printing and Publication
01.2005 - 01.2008
A.A.S - Graphic Technologies
Des Moines Area Community College
B.A. - Liberal Arts & Sciences
Iowa State University
ACTIVITIES
Pickleball, GTX (Cardio/Weights), Yoga, Putt Putt Golf, Yahtzee, Church, Rollerblading