Mike McNamara
Scotts Valley,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Senior Customer Success Manager
Cocoon
03.2023 - Current
- Achieved 105% net revenue retention (NRR) rate for 15 strategic/enterprise customers including Palantir, Carta, Cloudflare, and Figma.
- (Interim) Led team of Customer Success Managers, resulting in increased client retention and upselling opportunities.
Senior Customer Success Manager, Analytics Expert
mParticle
10.2022 - 03.2023
- Acted as trusted consultant for $3.5M ARR book of business to optimize and expand Burger King, Lyft, Live Nation/Ticketmaster and SoFi's marketing, analytics and data governance use cases on customer data platform.
- Streamlined internal workflows through cross-functional collaboration, improving overall efficiency within customer success department.
Senior Customer Success Manager
HouseCanary
08.2021 - 09.2022
- Managed $4.5MM ARR with largest banks/lenders in U.S., to drive their success on HouseCanary’s ComeHome SaaS platform
- Enhanced customer satisfaction by implementing personalized success strategies for key accounts.
Senior Customer Success Manager
Branch Metrics
06.2019 - 08.2021
- Achieved 115% net revenue retention (NRR) rate with $4M ARR book of enterprise/strategic customers including Levi's, Dollar General, Progressive and DoorDash and Kraken.
- Advised Mobile Growth, User Acquisition, Social Media and Data Analytics customers on mobile acquisition, conversion and retention best practices.
Client Services Engineer, Online Service Providers
Audible Magic
01.2020 - 09.2020
- Lead customer onboarding process and ongoing technical support functions to ensure AM’s customers are positioned for success and optimizing the best AM service to deploy to meet their needs
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
Senior Customer Success Manager
BloomReach
05.2018 - 06.2019
Sr. Manager | Account Management, Affiliate
Pepperjam
05.2016 - 05.2018
Director of Business Applications
Mosaic
03.2015 - 04.2016
Principal Analyst | Project Manager (UCPath)
UCSC
07.2012 - 03.2015
Education
Bachelor of Science -
University of California, Santa Barbara (UCSB)
Santa Barbara, CA2002
Skills
Process Improvement
Project Planning
Performance Tracking and Evaluation
Financial Management
Strategic communications
Customer Journey Mapping
Upselling strategies
Customer Account Management
Business Analysis and Reporting
Data-driven decision-making
Other Qualifications And Experience
Computer experience: Mac/PC, QuickBooks, Adobe Suite CS3, Microsoft Office, SQL(Oracle / MySQL), VBA, JIRA, Visio, EmpCenter, PeopleSoft, Linux/UNIX, JDA/E3, Xactimate, IRMS, LMS, SmartSheet, KeyedIn, EDI, Sugar (CRM), SalesForce, Totango, Gainsight, Hubspot, Salesforce, Tableau, Metabase
Music Internship: Flooressence Records (QA/Management)
Spartan Beast Race (Sacramento) / Big Sur Trail /San Jose Half-Marathon Participant
Human Rights Campaign (HRC), Volunteer
References
- Madeline Bronstein, Sr. Director of Customer Success, Branch, mebronstein@gmail.com
- Jessica Brown, Sr. Manager | Affiliate, Pepperjam, 858-342-2244
- Christine McClure, Director of Business Solutions, Mosaic, 408-613-3895
- Jon Broenen, Executive Project Manager, Comcourse, 831-713-9689
- Dr. David Waller, Director of Academic Support, Comcourse, 714-788-0423
- Alex Milaychev, Product Manager, Hathway, 805-550-6863
- Dave Ungerecht, Sr. Category Manager, West Marine, 831-246-0183
Timeline
Senior Customer Success Manager
Cocoon
03.2023 - Current
Senior Customer Success Manager, Analytics Expert
mParticle
10.2022 - 03.2023
Senior Customer Success Manager
HouseCanary
08.2021 - 09.2022
Client Services Engineer, Online Service Providers
Audible Magic
01.2020 - 09.2020
Senior Customer Success Manager
Branch Metrics
06.2019 - 08.2021
Senior Customer Success Manager
BloomReach
05.2018 - 06.2019
Sr. Manager | Account Management, Affiliate
Pepperjam
05.2016 - 05.2018
Director of Business Applications
Mosaic
03.2015 - 04.2016
Principal Analyst | Project Manager (UCPath)
UCSC
07.2012 - 03.2015
Bachelor of Science -
University of California, Santa Barbara (UCSB)
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