MIKE MEDHANE
Charlotte,NC
Summary
Versatile and dynamic professional with 10 years of management experience. Dedicated in developing strong employee relations and exceeding goals. Strengths include leadership problem solving, decision making and increasing over staff motivation. Goal driven with demonstrated abilities in multitasking and prioritizing assignments. Areas of Expertise include: Strategic Planning & Forecasting, Leadership, Human Resource, Teamwork, Relationship Building, Problem Resolution, Planning & Marketing, Staff Training & Leadership and Microsoft Office.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
SEASONAL RAMP OPERATOR
DELTA AIR LINES
Atlanta, GA
05.2017 - Current
- Under supervision of lead agent and/or supervisor on duty, responsible for marshaling aircraft in and out of gate, loading, unloading and sorting freight, mail and baggage in safe manner while also achieving on-time departures and arrivals.
OWNER
HYAB TAX ASSOCIATION, LLC
Columbus, OH
05.2009 - 05.2017
- Directed sales process of all tax preparation services for three locations
- Recruited, hired and trained all new tax preparers and sales associates
- Created and launched all marketing initiatives and media relations, including radio and social media advertisements
- Worked closely with CPA to collect and evaluate financial aspects of business to determine budgeting, return on investment, and profit-loss projections
- Negotiated pricing for office equipment and property leasing
- Primarily responsible for all HR functions including, but not limited to, staff supervision, applicant pre-screening and interviewing and hiring employees
- Organized and facilitated new employee orientation and training
- Managed payroll administration and procedures
- Investigated employee and customer complaints to ensure compliance to company policies and procedures
- KEY ACCOMPLISHMENTS:
- Increased year over year sales profit by 15%
- Boosted customer retention by 20% over previous year
- Introduced monthly newsletter to drive customer interest and traffic
- Reduced company turnover by 30%
- Led implementation of new ADP system upgrade.
Tax Preparer
COLUMBUS TAX ASSOCIATION, LLC, TAX PREPARER
Columbus, OH
11.2005 - 12.2009
- Prepared both federal and state tax returns for filing
- Seek out optimal tax deductions for client’s best interest
- Researched tax information to improve knowledge and better serve customers
- KEY ACCOMPLISHMENTS:
- Awarded company trip for being top 10% revenue generating tax preparer in nation
- Earned 100% customer satisfaction based on anonymous survey.
- Collaborated with team members to achieve target results
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Used critical thinking to break down problems, evaluate solutions and make decisions
Education
Bachelor of Arts - Africana Studies
University of North Carolina At Charlotte
Charlotte, NC 06.2018 - 05.2022
Skills
- Marshaling aircraft
Timeline
Bachelor of Arts - Africana Studies
University of North Carolina At Charlotte
06.2018 - 05.2022
SEASONAL RAMP OPERATOR
DELTA AIR LINES
05.2017 - Current
OWNER
HYAB TAX ASSOCIATION, LLC
05.2009 - 05.2017
Tax Preparer
COLUMBUS TAX ASSOCIATION, LLC, TAX PREPARER
11.2005 - 12.2009
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