Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mike Miano

Mike Miano

Miami,FL

Summary

With 5 years of experience in customer service and guest satisfaction, I am passionate about delivering exceptional experiences and fostering meaningful connections. My focus on problem-solving, attention to detail, and adaptability has helped me exceed expectations in fast-paced, dynamic environments.

I thrive on opportunities to improve processes, elevate customer experiences, and contribute to a collaborative team culture. Always eager to learn and grow, I aim to make a positive impact in everything I do.

Overview

5
5
years of professional experience

Work History

Team Leader

Cruise Port Destinations
Miami, FL
04.2022 - Current
  • Meet and greet cruise passengers, review travel documents, and issue boarding passes and room keys.
    Fluent in English and Spanish, with strong interpersonal and communication skills.
    High-energy and customer-focused, promoting satisfaction through exceptional service.
    Key Responsibilities: Provide transportation and wheelchair accessibility for guests.
    Assist with lost and found items.
    Monitor operations to prevent issues.
    Send leftover luggage to the RCCL warehouse.
    Escort VIPs to the facility.
    Assist late-arriving guests, and coordinate with the ship and port agents for boarding.

Associate

Walmart
Miami, FL
12.2021 - 05.2022
  • My duties and responsibilities included:

    Delivering high-quality customer service.
    Responding promptly to customer calls.
    Providing an understanding of the store's offerings.
    Assisting customers effectively when needed.
    Operating the cash register as required.
    Handling customer claims with appropriate procedures.
    Staying updated on product information to respond to customer inquiries.
    Properly labeling and pricing merchandise.
    Maintaining store cleanliness.
    Returning displaced products to the correct departments and shelves.
    Adhering to safety rules and regulations.
    Safeguarding displays and merchandise.
    Restocking shelves from the store or warehouse when needed.
    Making customers feel appreciated and valued.
    Being knowledgeable about safety and security measures.
    Ensuring proper sanitation of the work environment.
    Assisting customers in locating desired products.
    Understanding and explaining the importance and use of each product to customers.
    Participating in routine staff meetings.
    Assisting with unloading and stocking merchandise.

Retail Sales Specialist

Crocs
Miami, FL
05.2021 - 12.2021
  • My duties and responsibilities included:

    Recognizing and meeting customer needs with outstanding service at the Crocs store.
    Maximizing in-store sales and contributing to achieving sales targets.
    Possessing solid product knowledge and staying informed about current offers and promotions.
    Assisting with sales floor management, stock organization, and maintenance.
    Taking ownership of personal development and actively seeking continuous improvement.

Store Manager

Pizza Hut
Miami, FL
03.2020 - 04.2021
  • During my tenure as a Team Member, my responsibilities included:

    Answering the telephone within 3 rings with a friendly demeanor.
    Following the phone script and offering to explain specials.
    Taking customer menu orders and suggesting additional menu items.
    Accurately entering orders into the POS system and repeating orders for accuracy.
    Handling customer issues efficiently and in a friendly manner.
    Store Manager: After six months, I was promoted to Store Manager, where my responsibilities expanded to overseeing the day-to-day operations of the restaurant.
    Managing and training staff.
    Ensuring customer satisfaction.
    Maintaining a safe and clean environment.
    Developing and implementing marketing strategies to increase sales and profits.
    Controlling daily operations by scheduling work shifts, ordering and conducting inventory of food supplies, and ensuring compliance with safety codes and security policies.
    Recruiting, interviewing, and hiring qualified team members.

Education

High School Diploma -

Coral Gables Senior High
Miami, FL
05-2021

Skills

  • Coaching
  • Mentoring
  • Complaint resolution
  • multi Tasking
  • Strategic Thinking
  • Communication
  • Operations Management
  • Strategy
  • Large Team Management
  • Technical Leadership
  • Team Building
  • Critical Thinking
  • Time Management
  • Customer Relations
  • Customer Support

Languages

English
Professional
Spanish
Professional

Timeline

Team Leader

Cruise Port Destinations
04.2022 - Current

Associate

Walmart
12.2021 - 05.2022

Retail Sales Specialist

Crocs
05.2021 - 12.2021

Store Manager

Pizza Hut
03.2020 - 04.2021

High School Diploma -

Coral Gables Senior High

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Mike Miano