Mike Munguia
Gilbert,AZ
Summary
Seasoned Operations Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Assistant Manager
Macayo’s
06.2026 - Current
- Supervised daily floor operations to maintain service flow and guest satisfaction.
- Coordinated shift schedules to balance labor coverage and operational needs.
- Resolved customer concerns promptly to protect repeat business and guest loyalty.
- Supported inventory controls by tracking supply levels and reducing waste.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager/Kitchen Manager
Benihana
08.2024 - 05.2026
- Manage COGs and review AvT
- Manage Teppan/Sushi/Dish/Prep area BOH
- Review and post schedules for all BOH
- Order Food and Beverage for operations
- Hire and train all BOH staff
Associate Manager
Cracker Barrel
11.2021 - 08.2024
- Supervise kitchen employees and organize food orders.
- Monitor inventory levels and perform weekly inventory assessments
- Store all food products in compliance with health and safety regulations.
- Oversee and manage 80+ FOH and BOH staff members.
General Manager
Smashburger
05.2020 - 11.2021
- Direct daily operations, including opening/closing, maintaining cleanliness, and ensuring high service standards.
- Manage budgets, payroll, and cost controls for food and labor to maximize profitability.
- Recruit, train, mentor, schedule, and discipline staff members.
General Manager
Mimi's Cafe
07.2016 - 01.2019
- Set operating goals and objectives
- Prepare and implement standard operating procedures
- Manage staff performance in accordance with established standards and procedures
- Increase Sales Growth
- Review Profit and Loss Statements
Education
Hospitality
Arizona Western College
Yuma, AZSkills
- Customer Service, Problem-Solving
- Cash Handling, POS, Business Acumen
- Food Preparation, Food Production, Inventory Management
- Culinary Experience, Kitchen Management Experience, Food Safety Management
Certification
Food Handler Certification, ServSafe Manager
Timeline
Assistant Manager
Macayo’s
06.2026 - Current
Assistant Manager/Kitchen Manager
Benihana
08.2024 - 05.2026
Associate Manager
Cracker Barrel
11.2021 - 08.2024
General Manager
Smashburger
05.2020 - 11.2021
General Manager
Mimi's Cafe
07.2016 - 01.2019
Hospitality
Arizona Western College