Mike Muratore
Brick Township,NJ
Summary
Dedicated and results-driven professional with extensive experience in operations management and firefighting. Proven ability to lead high-proformance teams under pressure, manage complex operations, and ensure safety and efficiency in dynamic environments.
Overview
10
10
years of professional experience
Work History
Firefighter
Lakewood Fire District No.1
Lakewood, NJ
07.2024 - Current
- Remain calm and focused while making decisions in dangerous, or high-stress, environments.
- Responded to fire and safety-related emergency calls in local area.
- Observed strict safety protocols to maintain personal and coworker safety.
- Educated public on ways to prevent fires and fire damage.
- Tested and inspected tools, equipment, and gear to maintain readiness for different fire scenarios.
- Managed multiple tasks simultaneously, while maintaining accuracy and attention to detail.
- Evaluated incident scenes for possible victims requiring medical attention or evacuation assistance.
- Prepared detailed reports concerning all activities at emergency scenes.
- Act with compassion and professionalism when engaging with the public.
Operations Manager
UPE Consulting
Staten Island, NY
04.2015 - Current
- Directed and supervised a team of 30 employees, ensuring efficient operations, and achieving team objectives consistently.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to new Account Managers.
- Provided technical support to customers when needed.
- Produced sales documents, finalized deals, and filed records.
- Drove sales of company products and services by meeting with customers using a strategic and organized approach.
- Collaborated with the sales team to collectively drive growth and market share.
- Negotiated with vendors, suppliers, customers, and other stakeholders on pricing, terms, contracts, and agreements.
- Stay flexible to address unexpected challenges, or shifting priorities.
Education
Associate of Business Administration -
Ocean County College
Toms River, NJSkills
- Innovation and Creativity
- Work Planning
- Sales Techniques
- Relationship Building
- Strategic Planning
- Meticulous and detail-oriented
- Microsoft word
- Microsoft Office
- Google Drive
- Data Entry
- Team management
- Decision Making
Timeline
Firefighter
Lakewood Fire District No.1
07.2024 - Current
Operations Manager
UPE Consulting
04.2015 - Current
Associate of Business Administration -
Ocean County College
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