Mike Murphy
Sales Professional / Regional Manager
Symsonia,KY
Summary
Results-driven Regional Territory Manager and Outside Sales Representative with 13+ years of experience in sales leadership and regional operations management. Proven track record in driving business growth and exceeding revenue goals through strategic sales initiatives, relationship-building, and effective management of multi-site operations. Experienced in overseeing full-service calibration labs and embedded sites, managing P&L responsibilities, and achieving significant revenue growth (2.8x) and EBITDA increases (18x). Skilled in identifying new business opportunities, cultivating long-term customer relationships, and delivering tailored solutions that maximize client value. Adept at leading cross-functional teams and consistently meeting KPIs across multiple regions. Passionate and effective communicator with a focus on team development, operational excellence, and achieving company-wide growth objectives.
Overview
25
25
years of professional experience
Work History
Senior Sales Service Representative /Key Account Manager
Cross Precision Measurement
KY, IN, & OH, Kentucky, Indiana, & Ohio
10.2023 - Current
- Boosted sales revenue by developing and implementing strategic sales plans tailored to specific client needs.
- Recognized as a top performer by meeting revenue budgets (doubled key region's revenue in 12 months).
- Delivered specialized technical expertise and strategic consulting, customized to address the unique needs and requirements of new customers.
- Established strong customer relationships through exceptional service and regular follow-ups, resulting in increased account retention.
- Developed key partnerships with industry influencers, leading to expanded business opportunities and increased brand awareness.
Regional Service Manager
Cross Precision Measurement (Cross Co / Formerly J.A. King)
Kentucky, Indiana, & Ohio
10.2018 - 10.2023
- Directed operations across three full-service calibration sites and two embedded sites (1st and 2nd shift), ensuring optimal performance and service delivery.
- Managed full P&L responsibilities, including budget development, financial oversight, and achieving critical KPIs.
- Strategically planned for equipment acquisitions and implemented preventative maintenance schedules for equipment and fleet.
- Achieved 2.8x revenue growth and an 18x increase in EBITDA over 10 years through strategic leadership and operational excellence (2013 - 2023).
- Maintained strong relationships with existing customers by exceeding expectations and delivering exceptional value.
- Identified and secured new business opportunities, contributing to sustained growth and market expansion.
- Recruited, trained, developed, and mentored staff, fostering a high-performing, motivated team.
- Collaborated effectively with cross-functional teams, including Sales, Corporate Leadership, Senior Management, HR, and IT, to align operations with organizational goals.
- Spearheaded the successful ISO17025 accreditation process for two new laboratories.
- Oversaw daily operations for the company’s largest service region, ensuring efficiency and productivity.
- Provided expertise in capital equipment sales, including preparing quotes and managing end-to-end project installations.
Service Manager
J.A. King
Paducah, Kentucky
02.2016 - 10.2018
- Oversee operations of full-service calibration lab and one remote embedded site, ensuring seamless workflow and exceptional service delivery.
- Manage full P&L responsibilities, including budget creation, financial performance monitoring, and achieving key financial metrics.
- Strategically plan for new equipment acquisitions and implement preventative maintenance schedules for equipment and fleet.
- Cultivate relationships with existing customers to exceed expectations, maximize value delivery, and foster customer loyalty.
- Identify and secure new business opportunities to drive growth and expand market presence.
- Recruit, train, develop, and mentor staff, fostering high-performing and motivated team.
- Collaborate effectively across business functions, including Sales, Corporate Leadership, HR, IT, and Senior Management, to align operations with company goals.
- Direct day-to-day operations ensuring operational excellence and efficiency.
- Offer expert guidance in capital equipment sales, installation, and calibration, including developing accurate quotes and overseeing end-to-end project installations.
Calibration Technician /Sales and Service Representative
J.A. King
Paducah, Kentucky
02.2013 - 02.2016
- Identified and pursued opportunities to onboard new calibration customers, expanding client base and driving revenue growth.
- Performed wide range of calibration services, ensuring precision and compliance with industry standards.
- Acquired training on emerging technologies and new calibration parameters to stay ahead in field.
- Engaged directly with prospective clients to understand their needs, provide tailored solutions, and prepare competitive quotes.
- Delivered exceptional customer service to foster long-term relationships and enhance client satisfaction.
- Conducted calibration demonstrations to support initial A2LA ISO 17025 assessment audit, ensuring compliance with accreditation standards and showcasing technical expertise.
Calibration Technician
Premier Scales & Systems
Louisville, KY
01.2010 - 01.2013
- Conducted calibrations, installation projects, and field troubleshooting/repairs to ensure equipment accuracy and optimal performance.
Calibration Technician
American Scale Corporation
Louisville, KY
01.2007 - 01.2010
- Conducted calibrations, installation projects, and field troubleshooting/repairs to ensure equipment accuracy and optimal performance.
Supervisor of Operations
UPS
Louisville, KY
01.2000 - 01.2007
- Supervised up to 150 union and administrative employees, ensuring seamless execution of high-pressure, time-sensitive operation with zero tolerance for errors.
- Prioritized employee relations, workplace safety, and maintaining a strong focus on delivering exceptional customer satisfaction.
Education
Some College (No Degree) - Business Management
Indiana Wesleyan University
Marion, IN 01.2006 - 12.2007
Some College (No Degree) -
Jefferson Community And Technical College
Louisville, KY 01.2001 - 05.2001
Skills
Sales presentations
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridLanguages
English
Native or Bilingual
Portuguese
Elementary
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Sales Service Representative /Key Account Manager
Cross Precision Measurement
10.2023 - Current
Regional Service Manager
Cross Precision Measurement (Cross Co / Formerly J.A. King)
10.2018 - 10.2023
Service Manager
J.A. King
02.2016 - 10.2018
Calibration Technician /Sales and Service Representative
J.A. King
02.2013 - 02.2016
Calibration Technician
Premier Scales & Systems
01.2010 - 01.2013
Calibration Technician
American Scale Corporation
01.2007 - 01.2010
Some College (No Degree) - Business Management
Indiana Wesleyan University
01.2006 - 12.2007
Some College (No Degree) -
Jefferson Community And Technical College
01.2001 - 05.2001
Supervisor of Operations
UPS
01.2000 - 01.2007
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