Mike Murphy
Sales Professional / Regional Manager
Symsonia,KY
Summary
Results-driven Regional Territory Manager and Outside Sales Representative with 13+ years of experience in sales leadership and regional operations management. Proven track record in driving business growth and exceeding revenue goals through strategic sales initiatives, relationship-building, and effective management of multi-site operations. Experienced in overseeing full-service calibration labs and embedded sites, managing P&L responsibilities, and achieving significant revenue growth (2.8x) and EBITDA increases (18x). Skilled in identifying new business opportunities, cultivating long-term customer relationships, and delivering tailored solutions that maximize client value. Adept at leading cross-functional teams and consistently meeting KPIs across multiple regions. Passionate and effective communicator with a focus on team development, operational excellence, and achieving company-wide growth objectives.
Overview
25
25
years of professional experience
Work History
Senior Sales Service Representative /Key Account Manager
Cross Precision Measurement
KY, IN, & OH, Kentucky, Indiana, & Ohio
10.2023 - Current
- Boosted sales revenue by developing and implementing strategic sales plans tailored to specific client needs.
- Recognized as a top performer by meeting revenue budgets (doubled key region's revenue in 12 months).
- Delivered specialized technical expertise and strategic consulting, customized to address the unique needs and requirements of new customers.
- Established strong customer relationships through exceptional service and regular follow-ups, resulting in increased account retention.
- Developed key partnerships with industry influencers, leading to expanded business opportunities and increased brand awareness.
Regional Service Manager
Cross Precision Measurement (Cross Co / Formerly J.A. King)
Kentucky, Indiana, & Ohio
10.2018 - 10.2023
- Directed operations across three full-service calibration sites and two embedded sites (1st and 2nd shift), ensuring optimal performance and service delivery.
- Managed full P&L responsibilities, including budget development, financial oversight, and achieving critical KPIs.
- Strategically planned for equipment acquisitions and implemented preventative maintenance schedules for equipment and fleet.
- Achieved 2.8x revenue growth and an 18x increase in EBITDA over 10 years through strategic leadership and operational excellence (2013 - 2023).
- Maintained strong relationships with existing customers by exceeding expectations and delivering exceptional value.
- Identified and secured new business opportunities, contributing to sustained growth and market expansion.
- Recruited, trained, developed, and mentored staff, fostering a high-performing, motivated team.
- Collaborated effectively with cross-functional teams, including Sales, Corporate Leadership, Senior Management, HR, and IT, to align operations with organizational goals.
- Spearheaded the successful ISO17025 accreditation process for two new laboratories.
- Oversaw daily operations for the company’s largest service region, ensuring efficiency and productivity.
- Provided expertise in capital equipment sales, including preparing quotes and managing end-to-end project installations.
Service Manager
J.A. King
Paducah, Kentucky
02.2016 - 10.2018
- Oversee operations of full-service calibration lab and one remote embedded site, ensuring seamless workflow and exceptional service delivery.
- Manage full P&L responsibilities, including budget creation, financial performance monitoring, and achieving key financial metrics.
- Strategically plan for new equipment acquisitions and implement preventative maintenance schedules for equipment and fleet.
- Cultivate relationships with existing customers to exceed expectations, maximize value delivery, and foster customer loyalty.
- Identify and secure new business opportunities to drive growth and expand market presence.
- Recruit, train, develop, and mentor staff, fostering high-performing and motivated team.
- Collaborate effectively across business functions, including Sales, Corporate Leadership, HR, IT, and Senior Management, to align operations with company goals.
- Direct day-to-day operations ensuring operational excellence and efficiency.
- Offer expert guidance in capital equipment sales, installation, and calibration, including developing accurate quotes and overseeing end-to-end project installations.
Calibration Technician /Sales and Service Representative
J.A. King
Paducah, Kentucky
02.2013 - 02.2016
- Identified and pursued opportunities to onboard new calibration customers, expanding client base and driving revenue growth.
- Performed wide range of calibration services, ensuring precision and compliance with industry standards.
- Acquired training on emerging technologies and new calibration parameters to stay ahead in field.
- Engaged directly with prospective clients to understand their needs, provide tailored solutions, and prepare competitive quotes.
- Delivered exceptional customer service to foster long-term relationships and enhance client satisfaction.
- Conducted calibration demonstrations to support initial A2LA ISO 17025 assessment audit, ensuring compliance with accreditation standards and showcasing technical expertise.
Calibration Technician
Premier Scales & Systems
Louisville, KY
01.2010 - 01.2013
- Conducted calibrations, installation projects, and field troubleshooting/repairs to ensure equipment accuracy and optimal performance.
Calibration Technician
American Scale Corporation
Louisville, KY
01.2007 - 01.2010
- Conducted calibrations, installation projects, and field troubleshooting/repairs to ensure equipment accuracy and optimal performance.
Supervisor of Operations
UPS
Louisville, KY
01.2000 - 01.2007
- Supervised up to 150 union and administrative employees, ensuring seamless execution of high-pressure, time-sensitive operation with zero tolerance for errors.
- Prioritized employee relations, workplace safety, and maintaining a strong focus on delivering exceptional customer satisfaction.
Education
Some College (No Degree) - Business Management
Indiana Wesleyan University
Marion, IN 01.2006 - 12.2007
Some College (No Degree) -
Jefferson Community And Technical College
Louisville, KY 01.2001 - 05.2001
Skills
Sales presentations
Effective negotiation
Pipeline management
Competitive analysis
Client acquisition
Customer relations
Effective communication
Territory management
Operational management
Business development and planning
Performance management
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridLanguages
English
Native or Bilingual
Portuguese
Elementary
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Sales Service Representative /Key Account Manager
Cross Precision Measurement
10.2023 - Current
Regional Service Manager
Cross Precision Measurement (Cross Co / Formerly J.A. King)
10.2018 - 10.2023
Service Manager
J.A. King
02.2016 - 10.2018
Calibration Technician /Sales and Service Representative
J.A. King
02.2013 - 02.2016
Calibration Technician
Premier Scales & Systems
01.2010 - 01.2013
Calibration Technician
American Scale Corporation
01.2007 - 01.2010
Some College (No Degree) - Business Management
Indiana Wesleyan University
01.2006 - 12.2007
Some College (No Degree) -
Jefferson Community And Technical College
01.2001 - 05.2001
Supervisor of Operations
UPS
01.2000 - 01.2007