Mike Nauman
Avon,IN
Summary
As a seasoned Store Manager at Walgreens, I excel in multitasking and problem-solving, ensuring operational excellence and high customer satisfaction. My leadership significantly improved store performance, mentoring staff and optimizing inventory management. Skilled in recruiting and training, I foster a productive team environment, driving growth and efficiency. In the last couple of years I served as an interim Manager for multiple locations while developing new Managers. Leading with efficiency lead me to win multiple awards for maintaining brand standards and store performance metrics while running understaffed and supporting other locations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens
07.1999 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Completed routine store inventories.
- Created employee schedules to align coverage with forecasted demands.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Served as a mentor to new Store Manager on operations and brand standards
- Recruitment lead for staffing key positions in district
- As Asset Protection Champion for the District I would review trends in product loss and offer solutions to help protect products or identify training gaps. Also would review cash loss trends to help other managers find internal theft
Education
High School Diploma -
Lindberg High School
Manteca, CA06.1994
Skills
- Problem-Solving
- Multitasking and Organization
- Inventory Management
- Store Merchandising
- Recruiting and Hiring
- Training and mentoring
- Internal Audits
- Compliance Monitoring
- Employee Onboarding
Certification
Pharmacy Technician Certification Board - Certified Pharmacy Technician
Timeline
Store Manager
Walgreens
07.1999 - Current
High School Diploma -
Lindberg High School