Summary
Overview
Work History
Skills
Timeline
Generic

Mike Nikolayants

Summary

Dynamic insurance manager with a strong work ethic and proven leadership skills at Zap Insurance. Enhanced employee satisfaction and reduced turnover through effective team collaboration. Skilled in problem-solving and compliance, successfully implementing marketing campaigns that boosted brand awareness and lead generation. Committed to fostering client relationships and delivering exceptional service.

Overview

11
11
years of professional experience

Work History

Property Management

Self Employed
01.2024 - Current
  • Evaluated existing property management processes to optimize efficiency while maximizing tenant satisfaction.
  • Maintained accurate records of all tenant interactions using property management software systems, ensuring streamlined communication among team members.
  • Ensured compliance with all local, state, and federal regulations pertaining to property management activities.
  • Assisted in the preparation of monthly reports detailing occupancy rates, rent collections, and other key performance indicators relevant to property management operations.

Insurance Manager

Zap Insurance
03.2020 - 10.2023
  • Oversaw day-to-day operations of the insurance department, making strategic decisions regarding staffing levels, resource allocation, budgeting, and growth opportunities.
  • Fostered a positive workplace culture that promoted collaboration among staff members, resulting in increased employee satisfaction and reduced turnover rates.
  • Ensured compliance with all regulatory requirements by staying up-to-date on changes in legislation affecting the insurance industry.
  • Implemented marketing campaigns targeting prospective clients, resulting in increased brand awareness and lead generation efforts.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional development opportunities.
  • Assisted clients with filing claims, ensuring accurate documentation, clear communication, and timely resolution while providing support and advocacy throughout the process.

Insurance Agent

Vios Insurance
11.2017 - 01.2020
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.

Personal Banker

Wells Fargo Bank, N.A.
12.2013 - 11.2017
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.

Skills

-Strong Work Ethic – Reliable, responsible, and dedicated to achieving goals

- Communication Skills – Clear verbal and written communication with clients and colleagues

-Problem-Solving – Think critically and find solutions to issues effectively

-Leadership & Teamwork – Work well with others and take initiative when needed

- Sales prospecting – Identifying new market opportunities

Timeline

Property Management

Self Employed
01.2024 - Current

Insurance Manager

Zap Insurance
03.2020 - 10.2023

Insurance Agent

Vios Insurance
11.2017 - 01.2020

Personal Banker

Wells Fargo Bank, N.A.
12.2013 - 11.2017

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Mike Nikolayants