Mike NOLAN
Gainesville,GA
Summary
Smart Service Advisor known for being valued team player and dedicated employee. Promoting skills in sales and customer satisfaction. Looking for new position where career spanning 20 years can be used to help bring greater success to exciting company.
Overview
13
13
years of professional experience
Work History
Service Advisor
Beaver Toyota
Cumming, GA
02.2019 - Current
- Capitalized on multiple upsell opportunities with new and potential customers, resulting in 22% increase in revenues
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Handled customer issues with confidence, using patience to provide effective resolution
- Answered customer questions about services and provided detailed explanations regarding service charges
- Completed documentation and logs each day and generated weekly reports detailing activities to submit to Service Director
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Service Advisor
Honda Mall Of Georgia
Buford, GA
01.2017 - 02.2019
- Cross-trained and backed up other customer service managers
- Trained new personnel regarding company operations, policies and services
- Delivered excellent customer service, resulting in consistent 96.4% customer satisfaction rating
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Met all customer call guidelines including service levels, handle time and productivity
Service Manager
Gwinnett Place Nissan
Norcross, GA
01.2012 - 01.2017
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Met with key customers to discuss service needs and develop effective and practical solutions
- Developed written plans and obtained customer consent to proceed
- Analyzed account information to improve and optimize customer relations, resulting in gross profit
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues
Education
High School Diploma -
Sprayberry High School
Marietta, GA04.1971
Skills
- Reporting and documentation
- Service standard compliance
- Sale expertise
- Knowledgeable in reynolds
Timeline
Service Advisor
Beaver Toyota
02.2019 - Current
Service Advisor
Honda Mall Of Georgia
01.2017 - 02.2019
Service Manager
Gwinnett Place Nissan
01.2012 - 01.2017
High School Diploma -
Sprayberry High School
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