Mike O'Brien
Rochester,MN
Summary
Experienced with retail management, utilizing strategic planning to optimize store performance. Uses leadership skills to foster productive team environment. Track record of effective inventory management and customer relationship building.
Overview
18
18
years of professional experience
Work History
E-Commerce Manager
Self-employed
11.2023 - Current
- Reconciled Shopify payouts and bank statements weekly; produced monthly P&L and cash flow; closed books by the 3rd business day with variance under 1%.
- Grew repeat customer rate to 24–32% and maintained a 4.9/5 average rating across 100+ reviews; email list to 300+ with 35% average open rate.
- Established a comprehensive social media strategy to promote products and interact with customers in real-time, driving brand loyalty.
- Managed inventory control processes for seamless order fulfillment and customer satisfaction.
E-Commerce Executive
Self-employed
08.2018 - 10.2021
- Oversaw a catalog of 700 SKUs, achieving an average of 35 weekly sales with 99.8% positive feedback.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Managed customer feedback effectively by addressing concerns promptly and incorporating suggestions into future improvements.
- Implemented tactical online marketing practices to target specific consumers and demographics.
Graphic Designer
Contracted
04.2007 - 06.2019
- Produced print, brochure, banner, and signage creative for 25+ Fortune 1000 clients, meeting strict brand and prepress specs.
- Designed data-driven YouTube thumbnails and A/B tested in YouTube Studio, raising CTR from 3.2% to 4.6% (+1.4 pp) and improving 30-second retention by 11 pp.
- Conceptualized creative designs for print materials, banners, and signs.
- Built print-ready files in InDesign, Illustrator, and Photoshop with correct bleeds, CMYK/Pantone profiles for large-format and offset print.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
Education
Some College (No Degree) - Graphic And Digital Design
Los Medanos College
Pittsburg, CA05-2004
High School Diploma -
Liberty Union High School
Brentwood, CA07-2002
Skills
- Collaborative relationship building
- Operational management
- Digital marketing experience
- Digital design expertise
- Customer service expertise
- Accurate inventory management
- Customer engagement
- Collaborative teamwork
- Prioritization and scheduling
- Effective problem resolution
Training
Adobe Photoshop (2021); Canva (2022); Small-Business Logistics (2022); Google E-Commerce and Digital Marketing (2025)
Timeline
E-Commerce Manager
Self-employed
11.2023 - Current
E-Commerce Executive
Self-employed
08.2018 - 10.2021
Graphic Designer
Contracted
04.2007 - 06.2019
Some College (No Degree) - Graphic And Digital Design
Los Medanos College
High School Diploma -
Liberty Union High School
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