MIKE OCONNOR
HENDERSON,NV
Summary
Proven Estimator and Operations Manager with a track record of enhancing profitability and client satisfaction at Las Vegas Flooring and Sunrise Appliance Service. Excelled in cost estimation and customer relationship management, securing high-value contracts and fostering strong vendor ties. Increased target profit margins and client trust through innovative project management and negotiation skills.
Overview
20
20
years of professional experience
Work History
Estimator
Las Vegas Flooring
01.2022 - Current
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Prepared material orders to complete projects on time and within budget.
- Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
- Negotiated prices and terms with suppliers and vendors to secure best prices for materials and services.
- Assisted in securing high-value contracts by preparing competitive yet profitable bid packages tailored to client needs.
- Conducted thorough site visits to gather essential information for precise estimates, minimizing potential change orders during construction phases.
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Collaborated with project managers to ensure accurate scheduling and resource allocation, improving overall project efficiency.
- Identified areas for cost saving to help increase profitability and lower client costs.
- Contributed to company success by consistently meeting or exceeding target profit margins on awarded projects.
- Prepared bids and proposals to submit to clients and secure new business.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Monitored project progress to identify and address changes in project scope or budget.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
Owner/Operations Manager, Customer Experience
Sunrise Appliance Service
08.2004 - 09.2021
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Increased profit by streamlining operations.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV05.1988
Skills
- Cost Estimation
- Material takeoffs
- Estimate Preparation
- Estimating Software
- Bid preparation
- Vendor relationships
- Math
- Schedule Coordination
- Project Management
- Customer Relationship Management
Timeline
Estimator
Las Vegas Flooring
01.2022 - Current
Owner/Operations Manager, Customer Experience
Sunrise Appliance Service
08.2004 - 09.2021
High School Diploma -
Las Vegas High School