Mike Parker
Kingsley,United States
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Service Manager
Grand Bay Marine
05.2005 - Current
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Resolved customer complaints in professional and timely manner.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
Light Mechanic
Sleeman's Service
08.2003 - 04.2005
- Improved vehicle performance by conducting regular maintenance and repairs on various light vehicles.
- Reduced repair times for clients by efficiently diagnosing and addressing mechanical issues.
- Performed preventive maintenance and repairs on various types of equipment.
- Followed instructions from supervisor regarding daily job tasks and duties.
Education
High School Diploma -
Forest Area High School
Fife Lake, MI06.2000
Skills
- Conflict Resolution
- After-sales support
- Service Documentation
- Performance Evaluations
- Employee Training and Development
- Schedule Management
- Relationship Building
- New Employee Hiring
- Customer Service
- Upselling
- Trustworthy and Honest
- Technical Troubleshooting
- Service Scheduling
Timeline
Service Manager
Grand Bay Marine
05.2005 - Current
Light Mechanic
Sleeman's Service
08.2003 - 04.2005
High School Diploma -
Forest Area High School
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