Michael Patrouch
Huddleston,VA
Summary
Results-oriented Regional Vice President of Claims for the largest independent multi-line adjusting firm in Hawaii. Over 10 years of experience in managing and leading cross-functional teams and over 30 years in the insurance industry. Proven track record of driving revenue growth and achieving financial targets across multiple regions. Skilled in strategic planning, business development, and operational management. Strong leadership abilities with the ability to effectively motivate and mentor teams to deliver exceptional results. Experienced in identifying market trends and developing innovative strategies to gain a competitive edge. Adept at building and maintaining strong relationships with key stakeholders, including clients and senior executives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
VP of Claims Operations
John Mullen & Company
10.2022 - Current
- Oversee multiple teams of Claims Operations and support staff professionals responsible for evaluating and processing all customer claims.
- Developed and implemented strategic plans to improve customer service and ensure claims are processed in an efficient and timely manner
- Established and maintained positive working relationships with external vendors and customers
- Ensured accuracy of all claims data by conducting monthly reviews and audits
- Leveraged technology to streamline and automate claims operations processes
- Monitored customer service metrics to ensure quality service delivery
- Provided guidance and mentorship to Claims Operations team members
- Managed operational budget to ensure cost effectiveness and efficiency
Property Claims Manager
John Mullen & Company
04.2021 - 10.2022
- 20+ years of experience in property claims management, including overseeing, investigating, and resolving all property damage and losses
- Excellent knowledge of property damage laws, insurance policies, and industry best practices
- Proficient in conducting effective negotiations and settlements with third party adjusters and attorneys
- Ability to manage a team of adjusters and claims investigators
- Proven organizational and problem solving skills, with the ability to prioritize tasks and meet deadlines
Property Claims Supervisor
John Mullen & Company
05.2017 - 04.2021
- Proven ability to effectively manage a team of claim adjusters and investigators
- Supervised the evaluation and settlement of residential and commercial property claims
- Developed and implemented effective strategies to streamline the claims process
- Monitored and tracked claim files to ensure claims were settled in a timely manner
- Demonstrated ability to analyze complex claims and make appropriate recommendations for resolution
- Consistently achieved high customer satisfaction ratings in customer service surveys
Property Claims Adjuster
John Mullen & Company
02.2016 - 05.2017
- Managed a portfolio of property damage insurance claims, verifying the accuracy of information, assessing the extent of damage, and determining the financial responsibility of all parties involved
- Conducted thorough investigations of property damage claims, interviewing claimants and witnesses, evaluating physical evidence, and obtaining relevant documents
- Negotiated settlements with claimants, claimants’ attorneys, and other parties involved in the claim process
- Interfaced with insurance companies, attorneys, and other external stakeholders to ensure timely and accurate claim processing
- Maintained detailed records of all claim activities and documentation
Owner/CEO
Building Integrity LLC
04.2011 - 02.2016
- Diversified business experience as Owner/CEO of a startup company specializing in the insurance restoration industry
- Developed comprehensive business plans to grow the company from a small startup to a successful enterprise
- Developed and managed annual budgets and financial projections
- Built and maintained relationships with vendors and suppliers to ensure quality and cost effectiveness
- Monitored legal and regulatory requirements to ensure compliance with applicable laws and regulations
- Managed the day-to-day tactical and long-term strategic activities within the business.
Property Claim Specialist
Erie Insurance Group
10.2001 - 04.2011
- Handled the investigation of Large loss property damage claims, both residential and commercial, including verifying the accuracy of claims and determining the cause of loss
- Worked with clients to resolve their claims in a timely and cost effective manner, while maintaining customer satisfaction
- Negotiated appropriate settlements with third parties and maintained a high degree of customer service
- Liaised with internal departments and vendors to ensure timely and accurate processing of claims
Education
Skills
- Business Development
- Management
- Budgeting
- Emergency Response Management
- MS Office
- Excellent Communication
Certification
Hawaii Independent Adjusters License
Florida Independent Adjusters License
California Independent Adjusters License
Timeline
VP of Claims Operations
John Mullen & Company
10.2022 - Current
Property Claims Manager
John Mullen & Company
04.2021 - 10.2022
Property Claims Supervisor
John Mullen & Company
05.2017 - 04.2021
Property Claims Adjuster
John Mullen & Company
02.2016 - 05.2017
Owner/CEO
Building Integrity LLC
04.2011 - 02.2016
Property Claim Specialist
Erie Insurance Group
10.2001 - 04.2011
Hawaii Independent Adjusters License
Florida Independent Adjusters License
California Independent Adjusters License
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