Microsoft Office
Mike Penner
Knoxville,TN
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Senior Account Executive/ Sales Trainer
Appalachia Business Communications
Knoxville, TN
04.2012 - 08.2024
- Sold new products and services and developed new accounts to maximize revenue potential
- Met with new customers to share product and service information, listen to needs and learn about business operations
- Analyzed data to discover trends, informing market strategies, and objectives
- Brought in over $6.7 million in revenue while managing multiple high-profile accounts
- Trained team members weekly on hardware, software, FAB's, and sales processes
- Prepared documentation, finalized sales, and maintained records
- Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results
- Secured over 180 new accounts individually and over 900 as a team to increase company revenue by 8% annually and drive market share
- Cold called prospects to explain partnership benefits, representing company values
- Motivated and trained team members on sales cycles, ROI's, product values and benefits to meet and exceed sales quotas
- Achieved or exceeded company-defined sales quotas every year on avg
- Of 25% over
- Contributed to team objectives in a fast-paced environment
- Identified new business opportunities through networking (BNI and BBB), and an extensive referral program with mutually beneficial business partners focusing on Information Technology Companies
- KPI Analyzing and Reporting
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
- Negotiated prices, terms of sales, service agreements, and lease agreements
- Recorded accurate and efficient records in customer database
General/Sales Manager
Eye Care Centers of America, Inc.
Knoxville, TN
12.2008 - 04.2012
- Developed and implemented comprehensive salesperson training program
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Coached and mentored over 20 sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue to over $3.5 million from $2.3 million
- Identified, hired and trained 12 sales and admin staff by teaching best practices, procedures, and sales strategies
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
- Achieved and exceeded established KPI for company, regional team and individual performance through teamwork and focus on customers
- Collaborated with upper management to implement continuous improvements to the sales talk tracks
- Exceeded sales team quotas by 30% and increased profitability through effective strategic networking, mastering product and business planning
Summary
Versatile Senior Account Executive offering experience in account development, documentation and business development. Expert at driving sales and building relationships. Dedicated to exceeding quotas and expectations. Accomplished Senior Account Executive with 13 years in business to business sales. Committed with demonstrated success in sales, customer relations and prospecting. Ambitious and dedicated leader with experience training and mentoring new team members.
Education
Master of Arts - Psychology
Liberty University
Lynchburg, VA 08.1998 - 05.2000
Skills
- Client Relationship Management
- Sales Quota Achievement
- Business Development
- Account Management
- Strategic selling
- Consultative Sales
- Pipeline Development
- Prospecting and Networking
- Strategic Planning
- CRM proficiency
- Territory Development
- Customer Relationship Management
- Territory Management
- Budget Management
- B2C Sales
- Written Communication
- Problem-solving abilities
- Decision-Making
- Team building
Certification
- Certified Sales Professional (CSP)
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved increased team sales revenue through effectively helping with sales cycle development and KPI's.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementFlexible work hoursQuote
"Leadership is not about titles, positions, or flowcharts. It is about one life influencing another."
John Maxwell
Software
Adobe Pro
SalesForce
Corel
Quickbooks
Languages
English
Native or Bilingual
Interests
Fly Fishing
Movies
Hiking the Smoky Mountains
All things sports
Affiliations
- Tennessee Valley Coalition to end Homelessness
- Jefferson County Chamber of Commerce
- Knoxville Chamber of Commerce
- Calvary Chapel of Knoxville
Timeline
Senior Account Executive/ Sales Trainer
Appalachia Business Communications
04.2012 - 08.2024
General/Sales Manager
Eye Care Centers of America, Inc.
12.2008 - 04.2012
Master of Arts - Psychology
Liberty University
08.1998 - 05.2000
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