Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mike Perez

Paterson,NJ

Summary

Dynamic and results-oriented professional with extensive experience at ESS and Olive Garden, excelling in behavior management and customer service expertise. Demonstrated ability to enhance student engagement and foster a positive learning environment, alongside improving customer satisfaction through exceptional service. Skilled in educational assistance and interactive communication, contributing to significant team efficiency and supportive learning atmospheres.

Overview

4
4
years of professional experience

Work History

Paraprofessional Aide

ESS
08.2024 - Current
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Assisted teachers in managing classroom behavior, contributing to a focused and positive learning environment.
  • Monitored student understanding during lessons, providing immediate feedback to clarify misconceptions as necessary.
  • Fostered a safe and inclusive atmosphere by promptly addressing incidents of bullying or other inappropriate behavior.
  • Participated in professional development opportunities, continuously refining teaching techniques for improved student outcomes.
  • Utilized various instructional tools and resources for a more interactive learning environment, enhancing student engagement.
  • Collaborated with special education staff to develop individualized learning plans for students with unique needs.
  • Facilitated small group work, enabling students to develop critical thinking skills as they explored topics more deeply together.

Hostess Trainer, To-Go Specialist, Server, Hostess

Olive Garden
03.2021 - 10.2024
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
  • Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
  • Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
  • Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.

Education

Associate of Science - Business Administration

Bergen Community College
Paramus, NJ
12-2025

Skills

  • Instructional support
  • Social development and integration
  • Literacy support
  • Educational assistance
  • Student accommodation
  • Behavior Management
  • Child Development
  • Customer service expertise
  • Interactive communication skills
  • Team member support
  • Multitasking Abilities

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Paraprofessional Aide

ESS
08.2024 - Current

Hostess Trainer, To-Go Specialist, Server, Hostess

Olive Garden
03.2021 - 10.2024

Associate of Science - Business Administration

Bergen Community College

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Mike Perez