Mike Pettyjohn
Las Vegas,NV
Summary
Accomplished Invoice to Cash leader in highly demanding and complex business environments. Excels as an effective coach, mentor, and builder of high performing shared services teams. Enthusiastic about finding a better way to improve processes by identifying efficiency opportunities. Big picture understanding with an eye for detail, exceptional project management skills and highly organized and efficient. NetSuite, GetPaid, HighRadius, YayPay and Zuora expertise.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Manager, Customer Financial Services
Flexe
04.2022 - Current
- Recruited, interviewed, and hired a team to manage Credit, Collections, Disputes, Cash Application, and Billing
- Successfully designed, developed, and implemented YayPay bolt-on software to NetSuite
- Developed comprehensive Invoice to Cash processes by shaping expectations, creating KPIs, scorecards, policies and procedures, and an authority matrix dedicated to the success of the team
- Continuous process efficiency efforts to improve free cash flow. DSO Improvement 19.0 Days
- Led team for new Billing System (Zuora) evaluation and SLT recommendation
Global Credit and Accounts Receivable Manager
Aristocrat Technologies Australia Pty
11.2018 - 03.2022
- Coach and Mentor for a 25-member Invoice to Cash team responsible for a $4B A/R portfolio
- Successfully designed, developed, and implemented FIS GetPaid software
- Directed many change management activities throughout the organization during pre and post Covid
- Successfully designed and implemented Microsoft D365 and Salesforce
- Continuous process efficiency efforts to improve free cash flow
Director, Customer Financial Services
Danone North America Public Benefit
05.2015 - 09.2018
- Directed credit and collection activities for a team of 80+ for a $7B Accounts Receivable portfolio
- Lead A/R and Credit M&A activity through three transactions
- Relocated strategic Business Units to a centralized shared services organization
- Designed and successfully implemented HighRadius credit, collection, deduction, and cash application bolt-on software
- Designed and developed AI technology strategies to identity and recover revenue leakage from deductions
- Coached and mentored a credit and collections team to build strong internal and external partnerships
Manager, Credit and Collections
Starbucks Coffee Company
06.2011 - 05.2015
- Actively sought process improvement opportunities to improve DSO and free cash flow
- Designed process to recover revenue leakage from invalid deductions
- Partnered with internal and external customers to build deeper relationships to drive the business forward
- Oversight of 3rd party trade group for promotional spend
- Strengthened bench by acquiring higher caliber talent
- 46% of team promoted to higher level opportunities during tenure
Global Manager, Billing and Accounts Receivable
Consultant
01.2010 - 03.2011
Director, Customer Financial Services
Solo Cup Company
01.2008 - 07.2009
Global Credit and Collections Manager
Intermatic Inc,
11.2006 - 01.2008
Director, Invoice to Cash
Rand McNally
01.2001 - 11.2006
Education
English Writing And Rhetoric
St. Edwards University
Austin, TXMBA - Global Business Strategy
University of Wales Trinity Saint David
South West WalesSkills
- International business experience; Europe, Asia Pacific, LATAM
- 20 successful ERP/Bolt-On implementations – HighRadius, FIS GetPaid, Salesforce, D365, SAP, Oracle, NetSuite, YayPay, Zuora
- Extensive Consumer Package Goods (CPG) and Foodservice experience
- Direct Store Delivery experience (DSD)
- Strategic thinker and problem solver
- Able to execute on multiple projects simultaneously and identify solutions to complex problems
Certification
Certified International Credit Professional (CICP)
Affiliations
- Credit Research Foundation (CRF)
- National Association of Credit Management (NACM)
- Finance, Credit, and International Business Association (FCIB)
Timeline
Senior Manager, Customer Financial Services
Flexe
04.2022 - Current
Global Credit and Accounts Receivable Manager
Aristocrat Technologies Australia Pty
11.2018 - 03.2022
Director, Customer Financial Services
Danone North America Public Benefit
05.2015 - 09.2018
Manager, Credit and Collections
Starbucks Coffee Company
06.2011 - 05.2015
Global Manager, Billing and Accounts Receivable
Consultant
01.2010 - 03.2011
Director, Customer Financial Services
Solo Cup Company
01.2008 - 07.2009
Global Credit and Collections Manager
Intermatic Inc,
11.2006 - 01.2008
Director, Invoice to Cash
Rand McNally
01.2001 - 11.2006
English Writing And Rhetoric
St. Edwards University
MBA - Global Business Strategy
University of Wales Trinity Saint David
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