Mike Pulley
Provo,UT
Summary
Self starter reliable business professional with 12 years experience in operations administration and management. I am resourceful and self confident, and can get the job done, and do it well under demanding conditions. I am successful in mastering new skills through hand on experience and am not afraid to learn new things or take on greater responsibilities. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
16
16
years of professional experience
Work History
Logistics Operations Administrator /Contracted Worker
ISS Facility Services
10.2022 - Current
- Developed and maintained excel spread sheets containing sensitive information, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Scanned and transmitted incoming mail and and documents to internal personnel, such as checks, credit cards and tax documents.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained safe work environment through employee training programs and safety procedures.
- Devised and implemented processes and procedures to streamline operations.
Full Time Package Handler
FedEx Ground
04.2021 - 10.2022
- Followed safety regulations to maintain safe work environment while loading and unloading of vans and trailers.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Helped out QA Team with relabeling and the handling of hazardous materials packages.
Part Time Operations Manager
FedEx Ground
10.2016 - 04.2021
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reviewed new hire, passports, social security cards and drivers licenses during the onboarding process and uploaded documents onto onboarding program for verification.
- Led Pre Sort, Safety and Engagement meetings
- Achieved higher employee retention rates by fostering a positive work environment, mentoring and providing opportunities for package handlers professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices, to ensure that all package handlers are working safely and effectively.
- Interacted daily with drivers and vendors, and package handlers to develop and maintain strong working relationships.
- Setting up drivers runs, to ensure that all drivers and trailers make it to their next destination safely and in a timely manner.
- Performing nightly yard checks to verify all trailers have been emptied and inventoried into the TMS system.
- Typing up nightly terminal productivity reports and emailing reports to upper management.
SR. Operations Administrator
FedEx Ground
08.2010 - 10.2016
- Screen and rout incoming phone calls.
- Meet and greet potential new hires coming in for sort observation, orientation and onboarding meetings.
- Resolve customer issues with lost, missing and or damaged packages.
- Printing and entering drivers settlements, to ensure drivers and contractors are paid timely and accurately.
- Fostered a collaborative work atmosphere by promoting open communication channels among team members across various functions in the organization.
- Developed and executed from scratch new operating practices, policies and procedures.
- Handled deposited and mailed out all incoming checks and COD's, brought back by drivers and contractors.
- Check in driver and contractor scanner equipment, and resolving any transmission issues they may be having.
- Processing and handling of international packages, verifying that all customs documents are complete and accurate.
- Trained in recognizing hazardous materials packages and labeling, and verifying that all hazardous materials labels are in place and accurate.
- Verifying, correcting and relabeling packages with inaccurate address information, and packages that come into the facility with damaged labels.
Manager
5 Buck Pizza
12.2007 - 10.2010
- In charge of making pizza's for Provo school district a $40,000 dollar per year account contract.
- Attended monthly Provo school district kitchen manager meetings to discuss how we could make improvements.
- Arrived to work at 4:00 A.M. daily, to make sure to have pizza dough ready before staff members arrived at 5:00 A.M.
- Ran cash register took orders and made pizza's.
- Delivered pizza's to various schools within the Provo School District.
Testing Administrator
U.S. Census Bureau
12.2008 - 04.2009
- Prepare testing packet folders for potential new hire Census Takers.
- Verify drivers, license, passport and social security information, and I-9 forms were complete and accurate.
- Conduct testing sessions for potential Census Takers.
- Went door to door placing fliers for Census employment opportunities.
- Was in charge of Utah and Juab counties, and traveled to up to 400-700 miles per week.
- Maintained mileage logs, kept and cataloged all gas receipts, to ensure accurate and timely reimbursement of gas and mileage.
Education
Associate of Science - Collision Repair Technology
Utah Valley University
Orem, UT04.2015
GED -
Pleasant Grove High School
Pleasant Grove, UT05.1993
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- MS Office
- Office Management
- Personable and Approachable
- Document Control
- Mail handling
- Operations Management
- 50 wpm Typing Speed
- Process Improvement
Languages
Spanish
Native or Bilingual
I love to learn new languages, I speak fluent Spanish and currently learning Navajo.
I taught myself how to speak Spanish, I am also currently learning Navajo on the app called Duo Lingo. I can say how are you in 8 different languages. Knowing how to speak Spanish has helped me so much in my personal and professional career. I would like to eventually learn to speak Tongan, German and Portuguese. Being able to speak different languages opens your world to so many more possibilities, and is a great way of showing diversity and inclusion in the workplace. I have made so many friend's through being able to speak a second language. I love all people and it is my wish that we could all live on this earth in peace and harmony with one another. Learning new languages is a way to open that door to peace.
Timeline
Logistics Operations Administrator /Contracted Worker
ISS Facility Services
10.2022 - Current
Full Time Package Handler
FedEx Ground
04.2021 - 10.2022
Part Time Operations Manager
FedEx Ground
10.2016 - 04.2021
SR. Operations Administrator
FedEx Ground
08.2010 - 10.2016
Testing Administrator
U.S. Census Bureau
12.2008 - 04.2009
Manager
5 Buck Pizza
12.2007 - 10.2010
Associate of Science - Collision Repair Technology
Utah Valley University
GED -
Pleasant Grove High School