Summary
Overview
Work History
Education
Skills
Professional References
Timeline
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Mike Puschaver

Pittsburgh,Pennsylvania

Summary

Results-driven professional with 25 years of success in the restaurant industry. Known for consistently delivering exceptional performance and building strong customer loyalty. Adept at adapting to changing market dynamics to ensure continued visibility and growth.

Overview

25
25
years of professional experience

Work History

General Manager

Condado Tacos
Cranberry Twp., PA
08.2022 - 08.2024
  • Coordinated operations for opening new location soon after onboarding
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
  • Maintains top-tier standards in every operational aspect.
  • Adhered to Condado and Health Department safety guidelines
  • Created and organized weekly management schedules
  • Handled biweekly payroll processing
  • Executed local store marketing strategies

Operating Partner

Sir Pizza - Pine Township
Gibsonia, PA
04.2020 - 08.2022
  • Oversaw completion of routine activities independently
  • Conducted recruitment for new employees with a focus on young talent
  • Managed scheduling and handled payroll operations.
  • Created a comprehensive employee handbook for the franchise.
  • Created comprehensive employee handbook for franchise
  • Assessed financial reports, ensuring accurate reconciliation of transactions.
  • Configured and deployed Toast POS systems.
  • Designed comprehensive bar program
  • Managed ordering processes and maintained inventory par levels
  • Designed comprehensive order guides

General Manager

Southern Tier Brewing Company
Pittsburgh, PA
08.2017 - 03.2020
  • Launched new Southern Tier Brewing location as the first satellite site.
  • Established benchmarks for EBITDA and sales performance
  • Coordinated performance of a group with five Salary Managers
  • Collaborated with Corporate Marketing and Local Sales teams to align sales and promotional strategies
  • Developed extensive Beer Training Program
  • Streamlined operations to boost performance on busy sales days
  • Achieved peak daily sales of $78,000 during Pumking Fest 2019
  • Certified Level One Cicerone
  • Supported recruitment efforts in markets of Cleveland and Charlotte
  • Collaborated with Sales and Retail Manager on product placement and retail layout
  • Assisted in organizing private party bookings alongside the Retail Manager.
  • Collaborated closely with Brewer in planning new Taproom offerings.
  • Built and nurtured viable relationships with North Side community

General Manager

Double Wide Grill
Mars, Pennsylvania
02.2013 - 08.2017
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Set optimal levels for supplies, ensuring efficient operations.
  • Oversaw development of FOH procedures.
  • Created detailed floor plans for FOH staff
  • Maintained strong staff and guest relations during conflict resolution
  • Enhanced customer engagement through tailored Happy Hour events
  • Implemented education program for handling 40 rotating craft beers
  • Responsible for all liquor and wine ordering, and weekly inventory.
  • Cultivated a culture of continuous professional growth

General Manager

Walnut Grill Restaurant and Bar
Wexford, Pennsylvania
09.2010 - 02.2013
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Oversaw profit and loss management
  • Develop strategies for Local Store Marketing
  • Organizes and executes weekly management meeting and monthly all-staff meetings.
  • Directs the coordination of weekly budgeting activities
  • Ensured effective vendor management.
  • Handled comprehensive maintenance and capital expenditure reporting
  • Directed the organization of pre-shift activities
  • Created strategies for carryout initiatives

Assistant General Manager

Bravo! Cucina Italiana
Cranberry Township, PA
09.1999 - 08.2010
  • Worked across various locations within Pittsburgh region.
  • Started bartending in 1999 and held the position of Assistant General Manager by the time I moved on in 2010.
  • Crafted advertising strategies, layout, and design for local store campaigns
  • Managed labor cost controls and budgeting processes
  • Cultivated long-term, stable staff with team-player philosophies
  • Established successful methodology for curbside pickup
  • Conducted specialized training sessions for hourly employees

Education

B.A. - Liberal Arts Candidate

University of Pittsburgh
Pittsburgh, PA

Skills

  • Problem Anticipation and Resolution
  • Team Leadership & Management Team Building
  • Guest Service Management & Focus
  • Highly developed expertise with Toast, Aloha, and Micros
  • Proficient with Microsoft Office, Word, and Excel
  • Level One Cicerone Certification
  • ServSafe Certified
  • RAMP Certified

Professional References

  • Paul Hanus ~ Assistant Regional Manager Condado Tacos ~ 412-977-0147
  • Johnny Zela ~ Former COO Condado Tacos ~ 614-395-3954
  • Gary Bryant ~ VP of Retail Operations Southern Tier ~ 919-600-3688
  • Jim Austin ~ Regional Manager Southern Tier ~ 716-969-4547
  • Kirk Vogel ~ President Walnut Grill ~ 412-417-9139

Timeline

General Manager

Condado Tacos
08.2022 - 08.2024

Operating Partner

Sir Pizza - Pine Township
04.2020 - 08.2022

General Manager

Southern Tier Brewing Company
08.2017 - 03.2020

General Manager

Double Wide Grill
02.2013 - 08.2017

General Manager

Walnut Grill Restaurant and Bar
09.2010 - 02.2013

Assistant General Manager

Bravo! Cucina Italiana
09.1999 - 08.2010

B.A. - Liberal Arts Candidate

University of Pittsburgh

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Mike Puschaver