Michael Ragan
Danville,CA
Summary
Dedicated and motivated sales management professional consistently revitalizing sales operations and optimizing procedures to drive maximum profits and acquire new clients. Keen eye for identifying areas of improvement and successfully implementing streamlined sales procedures to enhance efficiency and strengthen overall processes. Versatile leadership style, coupled with a meticulous and analytical approach, enables building and leading high-performing teams.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Sales Manager
Woodiwiss Painting, Woodiwiss Roofing
06.2023 - 11.2024
- Increased sales revenue by 60% in 2024 by introducing structured sales routines, holding individuals and the team accountable for their goals, and consistently providing value-added support
- Integrated a Baseline sales process with NEPQ sales process that improved conversion ratios from 70% to 80% and sales ratios from an average of 38% to 48%
- Developed and delivered effective sales training programs
- Created a weighted performance management tool that prioritized feedback based on critical metrics, driving improved performance
- Developed a comprehensive growth plan outlining clear steps toward professional advancement
- Provided coaching and support via regularly scheduled one on ones, team meetings and quarterly and annual sales events
Vice President, Branch Manager
Citibank, N.A.
11.2006 - 06.2023
- Company Overview: #1 in market share for the East Bay, San Lorenzo Area 2019, 2020, 2021, 2022 and 2023
- Deposit balances grew to a level of over 380 MM in 2022
- Transitioned from traditional operating structure to virtual based servicing and was rated 'strong'
- Branch received perfect BCA inspection
- Successfully negotiated and closed multi-million-dollar commercial and consumer deposit and loan deals
- Subject matter expert amongst my colleagues for small business deposit accounts, treasury management and small business lending
- Ranked in 'Leaders Circle'
- Appointed as the Area Lead in the absence of Area Manager
- Received 'Client Rave Award' that resulted in recognition from CEO, Dena Roten
- Winner of National Citimax Contest
- Member of Presidents Council and Voice of the Employee Team
- Primarily responsible for the promotion of International Private Banker, VBS Analyst, 18 Concierges and numerous Personal Bankers
- East Bay Lead for 'Concierge' pilot
- Area Growth Leader and Changemaker
- #1 in market share for the East Bay, San Lorenzo Area 2019, 2020, 2021, 2022 and 2023
Education
Some College (No Degree) - Hospitality Administration And Management
Diablo Valley College
Pleasant Hill, CASkills
- Branch Operations and Leadership
- Client Relationship Management
- Sales Coaching & Team Enablement
- Change Management & Compliance
- Business Development & Strategy
- Small Business & Commercial Banking
- Network Development
- KPI-Driven Execution & Growth
- Financial Performance Improvement
- CRM Tools (Salesforce, JobNimbus, etc)
Timeline
Sales Manager
Woodiwiss Painting, Woodiwiss Roofing
06.2023 - 11.2024
Vice President, Branch Manager
Citibank, N.A.
11.2006 - 06.2023
Some College (No Degree) - Hospitality Administration And Management
Diablo Valley College
Certification
CNP - Certified Notary Public
Profile - Linkedin
http://www.linkedin.com/in/mike-ragan-94285613
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