Mike Rajo
Houston,TX
Summary
Hardworking Front Desk Agent with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Positive
and successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Overview
3
3
years of professional experience
Work History
Glass Installer
Mike’s pro auto glass
Houston, TX
01.2023 - Current
- Auto glass
- Glass installer
- Professional in every single car type, glass remover and installation
- Much more about glass cars
- Provided customers with accurate price quotes and offered options for various glass grades, trims and molding replacements to meet individual needs.
- Removed broken or damaged glass windshields using hand tools and established methods.
- Checked for wetness or contamination in damaged areas and dried out moisture prior to making repairs.
- Documented work and maintained customer records for accurate billing.
- Installed rubber channeling strips around edges of glass or frames to weatherproof windows and prevent rattling.
- Obtained windshields or windows for specific automobile makes and models from stock, examining pieces for defects prior to installation.
- Completed high-quality work by installing new foam dams on pinchwelds and rubber-channeling strips around edges of glass or frames.
- Installed, repaired and replaced safety glass and backglass heating elements on vehicles and equipment.
- Researched and ordered exact items when replacing mirrors and related parts.
- Replaced moldings, clips and windshield wipers to prepare for glass replacement or repair.
- Recognized by management for providing exceptional customer service.
- Maintained schedule of class assignments to meet deadlines.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Achieved cost-savings by developing functional solutions to problems.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated with others to discuss new opportunities.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
Front Desk Receptionist
49er inn and suites
Jackson, Wyoming
11.2021 - 10.2023
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Completed basic bookkeeping and document filing.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Responded to inquiries and room requests made online, by phone and via email.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Greeted visitors to provide information and direct to appropriate personnel.
- Input customer data into reservation systems and updated to reflect room changes.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Drafted professional business documents, spreadsheets and correspondence.
- Greeted customers, answered general questions and directed to appropriate locations.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Transcribed tapes and notes from meetings into prescribed formats.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Coordinated pick-up and delivery of express mail services.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Front Desk Receptionist
Elk country inn
Jackson , WY
03.2022 - 10.2023
- Receptionist agent
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Completed basic bookkeeping and document filing.
Education
High School Diploma -
Escuela E Instituto Cristo Rey
Honduras11-2018
Skills
- Project Management
- Departmental support
- Call Routing
- Supply Management
- Administrative Support
- Front Office Management
- Guest Relations
- Customer Service
- File Organization
- Cash Handling
- Strategic Planning
- Issue handling
- Staff Management
- Fluent in English and Spanish
- Administrative Skills and more
Languages
Spanish
First Language
English
Advanced
C1
Affiliations
- patiance
- respecfull
- motivated
- Always on time
- problem solver
- frendly with everyone
- Handle things with calmly
- Organize
- Atettive with everything
- I adapt quickly to everything
Accomplishments
I trained new Employess
I was taking care of the office by my self with no problem
I Didn't had a leadership potition because I had to go back to my country for some personal reasons but I had the experience to be a manager.
Timeline
Glass Installer
Mike’s pro auto glass
01.2023 - Current
Front Desk Receptionist
Elk country inn
03.2022 - 10.2023
Front Desk Receptionist
49er inn and suites
11.2021 - 10.2023
High School Diploma -
Escuela E Instituto Cristo Rey
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