Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Michael Ramseyer

Ridgefield,CT

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated to partnering with coworkers to promote an engaged and empowered work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Director of Pro Services / Customer Experience

HappyCo
05.2016 - Current
  • Worked closely with organizational leadership to guide operational strategy, reduce MTTI (Mean Time To Implement)
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals with team averages of 20-30 active projects
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced operational risks while organizing data to forecast performance trends. Managed pipeline reports and forecasting for all customers in launch (both contracted and non-contracted)

Manager, Implementation Consulting

RealPage
01.2011 - 05.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Actively managed 5-10 customer implementations at once. Implementation included best practice discussions, developing KPI's, presenting value proposition and training end users.
  • Developed strong working relationships with customers throughout organizations (C-level to site staff)
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Business Development Manager

Universal Protection Security Services
03.2008 - 05.2010
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Generated new business with marketing initiatives and strategic plans.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Represented company and promoted products at conferences and industry events.
  • Identified and pursued valuable business opportunities to generate new company revenue and expand current revenue streams

Project Manager

CAC Real Estate Group
11.2005 - 03.2008
  • Monitored project performance to identify areas of improvement and make adjustments for 9 Commercial buildings in downtown San Francisco.
  • Coordinated with internal teams, finance and vendors to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Provided detailed project status updates to stakeholders and executive management.
  • Prepared and submitted project invoices for review and approval.

Education

Bachelor of Arts - Communications

Wake Forest University
Winston-Salem
1997

Skills

  • Logistics Management
  • Budget Control
  • Staff Development
  • Business Development
  • Business Planning
  • Staff / Project / Operations Management
  • Strategic Planning

Accomplishments

  • Supervised team of eight staff members overseeing software implementation, training and development over the past 12+ years.
  • Implemented launch plan tracking via GuideCX, Jira and Gainsight at various companies.
  • Proficient in Microsoft and Google products, Mac tools and web based applications including Jira, Salesforce, Asana, Slack and Zendesk.
  • Successfully implemented new MRR from $750K in 2016 to over $12M in 2022, with steady growth each year.
  • Created, supported and implemented customer Launch strategies aligned with customer initiatives and timelines.
  • Accelerated team growth and capacity by implementing strategies to automate components of the activation process.
  • Reduced customer implementation time from 6-12 months down to 6-8 weeks.

Certification

Change Management Specialist (CMS)

Timeline

Director of Pro Services / Customer Experience

HappyCo
05.2016 - Current

Manager, Implementation Consulting

RealPage
01.2011 - 05.2016

Business Development Manager

Universal Protection Security Services
03.2008 - 05.2010

Project Manager

CAC Real Estate Group
11.2005 - 03.2008

Bachelor of Arts - Communications

Wake Forest University

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Michael Ramseyer