Mike Rasuli
Roanoke
Summary
Seasoned Operations Manager and talented leader with 24 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Strict focus and implementation of employee safety compliance. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
22
22
years of professional experience
Work History
Operations Manager
FedEx
01.2016 - Current
- Lead Trucking Operations Manager at AFW Hub: Managed trucking operations, ensuring timely adjustments and seamless communication with truck dispatch for punctual truck departures leading to a 99.2% controllable delay departure rate.
- Drive Corporate Committee Support: Generate insightful status reports on strategy and initiative effectiveness, proposing actionable solutions for continuous improvement.
- Oversee Supplier Operations: Monitor for quality assurance, adherence to delivery schedules, and contract specification compliance, ensuring optimal supplier performance.
- Facilitate Executive Decision-Making: Provide daily reports to senior leadership, recommending data-driven corrective actions and improvements aligned with the organizational vision.
- Develop Sales and Customer Service Strategies: Craft and implement strategies to enhance sales performance, bottom-line profitability, and customer satisfaction levels.
- Advocate as People Team Representative: Act as a liaison for employees and staff, championing their needs and fostering a supportive and productive work environment.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Operations Manager
Mike’s Landscaping
01.2017 - 01.2022
- Owner and Operator of a landscaping company that prioritizes customer satisfaction and managed at a rapid pace.
- Ensured that all our consumers were treated with the utmost professionalism and concentrated on achieving perfection.
- Efficiently managed daily duties, schedules, ordering, finances, and staff training to the highest standard.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Swing Courier
FedEx
01.2013 - 01.2016
- Delivered Exceptional Customer Service: Consistently provided top-tier client support in accordance with company procedures, ensuring customer satisfaction and loyalty.
- Conducted Thorough Pre- and Post-Trip Inspections: Performed detailed safety and functionality checks on equipment to maintain high standards of operational safety and efficiency.
- Ensured Timely Pick-Ups and Deliveries: Provided prompt and reliable service to all clients, reinforcing the company's commitment to punctuality and customer satisfaction.
- Maintained Compliance with Regulations: Adhered strictly to DOT and OSHA requirements, along with company policies, upholding the highest standards of safety and regulatory compliance.
- Expertly Navigated Route Planning Systems: Regularly utilized FAMIS, SRA, and DRA for efficient route planning, optimizing operational effectiveness and time management.
Founder, Owner
Vinny’s Italian Restaurant
01.2003 - 01.2014
- Co-founder and co-owner of a high-volume restaurant that prioritized customer satisfaction and family values.
- Established and sustained a high standard of quality to guarantee that all guest requirements were satisfied.
- Oversaw daily operations, including task management, scheduling, procurement, financial management, and staff training at the highest standard.
- Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
Ramp Agent
FedEx
01.2008 - 01.2013
- Leadership Responsibilities: Coordinate and instruct tug drivers, maintaining safety and awareness of sort operations.
- Lead and provide training and technical support to ramp personnel ensuring established procedures are followed.
- Aircrafts and GSE: Ensure aircrafts (B757, B767, A300, MD10/11, Feeders) are loaded/unloaded safely and efficiently in a time-focused environment.
- Ensure all GSE equipment is in proper operating and safe condition through periodic inspection.
- Ramp Operations: Manage outside ramp operations related to onload/offload of aircrafts; including direct and assist aircraft load team.
- Weight and Balance: Perform proper weight and balance (W&B) of aircraft.
- 80 outbound trunk flights per month, advising flight crew of any changing conditions effecting local operations.
- Paperwork and Reporting: Complete and provide all related paperwork and manifests in an accurate and timely manner.
- Maintain communication with management and GOCC regarding all flight concerns including delays, overflows, reroutes, and aircraft services.
- Auditing: Lead and document monthly AOD ramp audits to ensure all ramp functions and security procedures are performed following company policies, complying to airport regulations and TSA requirements.
Education
No Degree -
Montgomery College
High School Diploma -
Seneca Valley High
Germantown, MD05.1994
Skills
- Supervision and Training
- Problem Resolution
- QDM Practitioner
- QDST LEADERSHIP
- Knowledge in Workbench, FWR, FAMIS, PRISM, and Workday
- Employee Development/Engagement
- Business Operations
- Trips, CSM, EOPS, Microsoft Office, Workday
- Problem-Solving
- Team Leadership
- Operations Management
Timeline
Operations Manager
Mike’s Landscaping
01.2017 - 01.2022
Operations Manager
FedEx
01.2016 - Current
Swing Courier
FedEx
01.2013 - 01.2016
Ramp Agent
FedEx
01.2008 - 01.2013
Founder, Owner
Vinny’s Italian Restaurant
01.2003 - 01.2014
No Degree -
Montgomery College
High School Diploma -
Seneca Valley High