Mike Reaulo

• Operated diagnostic tools to assess vehicle performance and identify repair needs.
• Executed routine inspections on vehicles to ensure compliance with safety standards.
• Maintained accurate records of repairs and parts inventory for effective tracking.
• Developed streamlined processes for troubleshooting issues, enhancing service quality.
• Collaborated closely with Sales team to ensure customer satisfaction.
• Introduced customers to their car providing a seamless experience from the shop to their driveway.

• Very knowledgeable in dealership protocols and expectations

• Apprenticed by Nissans best technicians performing improved diagnostic procedures

• Performed routine in-depth inspection videos to explaining to customers why every recommendation was important

• Worked in tandem with Sales Advisors to ensure customer satisfaction

• Awarded “Best Apprentice” title, exceeding management expectations

• Diagnosed vehicle issues using advanced diagnostic equipment and tools.
• Performed routine maintenance tasks, ensuring vehicles met safety standards.
• Assisted in tire installation, balancing, and rotation for optimal performance.
• Collaborated with team members to improve workflow efficiency during peak hours.
• Educated customers on maintenance needs and service options available.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.