Mike Reed

• Resolved issues quickly to maintain productivity goals.
• Reviewed work for quality and compliance with company standards and design specifications.
• Standardized production procedures, job roles, and quality assurance guidelines.
• Managed continuous improvement initiatives to drive gains in quality, flow, and output.
• Sourced materials to keep up with production goals and meet customer demands.
• Managed internal operational standards and productivity targets.
• Delivered direct feedback to senior management regarding project visibility and status.
• Partnered with leadership on recruiting, hiring and coaching production personnel.
• Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
• Monitored team budgets to keep projects on task and avoid waste.
• Studied department operations to assist with development of new or improved methods of tooling and production processes.

• As a mortgage loan processor, we were basically junior underwriters
• We were tasked with pulling loans from the pipeline that belonged to different loan officers
• After pulling the loan, our first order of business was to make contact with the customer then proceed to scrub the loan and order all applicable docs
• File the loan away after 3rd party vendor orders, then move onto the next one
• Once we received the docs, we were tasked with clearing most of the stipulations minus any income documentation
• That was forwarded on to the underwriter
• That was a typical day at Amerisave.

As a Loan Officer, I am responsible making sales calls to potential customers, attending home appointments, and monitoring the entire loan process to ensure customer satisfaction and a timely closing. Also responsible for strict compliance

• Daily activities include: making 5-8 face to face/sales calls to customers daily going over our products and guidelines how they differ from conforming and FHA products and how they will benefit their borrowers while bringing in a fee based income for profit for their respected companies
• Put sales plans together with owners to make our relationship a profitable one while working with them to market our products to benefit all involved
• I was firm in holding them accountable for their commitment's they made during sign up and after sales presentations
• Also responsible for monthly reports on activities and production that are always well maintained and turned in by or before the due dates
• Territory covered: KY, southern IN.

• Daily activities included: making 6-8 face to face appointments/sales calls to customers daily, keeping them up to date on our products and training them on our automated UW system, and prospect for new business by using state list and cold calling.

• During my first year I started the business as a Loan Officer making sales calls to potential customers, attending home appointments, and monitoring the entire loan process to ensure customer satisfaction and a timely closing
• During the next two years I served as a Branch Manager after my promotion
• My daily responsibilities included, managing daily activity, conducting monthly LO evaluations, interviews and training of new hires, as well as distributing leads while tracking the progress
• I was responsible and held accountable for my teams overall production.