MIKE REED

Parts Manager

SEMI SERVICE

03.1997 - 10.2022

Increased efficiency in the parts department by implementing an improved inventory management system.
Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
Managed a team of technicians, providing training and support to improve their performance and productivity.
Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
Created detailed reports on department performance for upper management review, identifying areas of improvement and growth opportunities.
Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.
Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
Assisted in the development of annual budgets for the department based on historical data analysis and projected needs, aligning financial resources with strategic goals.
Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
Oversaw the implementation of a new parts catalog system, improving accuracy and accessibility for both staff members and customers.
Coordinated with marketing teams to develop promotional materials and advertising campaigns for parts sales, driving increased revenue and brand awareness.
Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
Rearranged parts department to better serve changing trends and keep workspaces organized.
Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
Supervised and trained staff on product knowledge and customer service.
Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Trained team members in successful strategies to meet operational and sales targets.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
Provided timely, insightful and accurate reports to upper management.
Analyzed sales trends to follow demands of customers and in-shop needs.
Monitored and evaluated supplier performance to maintain quality of parts.
Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
Partnered with managers to implement operational enhancements for paperwork processing.
Created employee schedules to align coverage with forecasted demands.
Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
Tracked project costs and other financial metrics to maximize profitability.
Assisted in organizing and overseeing assignments to drive operational excellence.
Implemented systems to improve process efficiency and reduce project duration.
Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
Prepared detailed project estimates and reports for management review.
Developed and implemented construction plans according to client specifications and expectations.
Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
Oversaw effective disposal of construction waste and implemented programs to increase use of recycled materials.
Analyzed and evaluated construction bids to select most cost-effective contractors.
Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.