Mike Reyes Leon
Tucson,Arizona
Summary
Adept Automotive Technician with a track record of enhancing customer satisfaction and streamlining workflow at AutoNation Honda. Leveraged diagnostic abilities and problem-solving skills to elevate service quality and efficiency. Mentored junior staff, showcasing strong work ethic and leadership. Achieved significant improvements in vehicle repair turnaround times, ensuring high-quality customer service. Dependable automotive professional with expertise in repairing and maintaining diverse vehicle components and systems. Good troubleshooting and planning abilities with superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.Versatile and results-driven, I excel in engine repair and customer service, evidenced by my tenure at AutoNation Honda. My diagnostic abilities and problem-solving skills have significantly enhanced customer satisfaction and operational efficiency. Skilled in preventive maintenance and issue resolution, I consistently deliver quality assurance, underscoring my strong work ethic and dedication to excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Automotive Technician
AutoNation Honda
10.2022 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Express Service Technician
Royal Kia
03.2022 - 09.2022
- Diagnosed and resolved technical issues with accuracy, ensuring optimal vehicle performance.
- Delivered top-notch customer experiences by going above-and-beyond in addressing their specific concerns.
- Adhered to manufacturer guidelines when performing repairs or installations on various makes and models of vehicles.
- Conducted thorough multi-point inspections on vehicles, identifying necessary repairs or maintenance.
- Maximized workflow efficiency by coordinating closely with parts department during repair process.
- Enhanced customer satisfaction by providing timely and efficient express services.
- Performed routine maintenance tasks such as oil changes, tire rotations, and filter replacements with precision and care.
Data Entry Clerk/Warehouse Worker
ACT NOW DME
04.2021 - 06.2021
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 40-50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Lead Barista/Shift Lead
Jamba Juice
05.2019 - 11.2020
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
- Promoted additional items with beverages, increasing store sales.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Controlled line and crowd with quick, efficient service.
Education
High School Diploma -
Flowing Wells High School
Tucson, AZ05.2019
Skills
- Strong Work Ethic
- Changing tires
- Engine repair
- Problem-Solving
- Safety awareness
- Preventive Maintenance
- Replacing parts
- Troubleshooting skills
- Diagnostic abilities
- Customer Service
- Advanced Diagnostics
- Flexible Schedule
- Work Planning and Prioritization
- Quality Assurance
- Maintaining records
- Issue Resolution
Certification
- CCW Training
Gunsmith, Range Time, E-Sports, Fitness, Motor sports, Music
Well rounded individual that enjoys the outdoors, mastering and perfecting skills. On my down time I watch F1, movies, and catch up on shows. I also like to maintain a healthy lifestyle by pushing myself, weather that be surpassing my personal best in weight lifting, and enduring cardio. I enjoy to work on my project car that I've had since I graduated High School and take it to the track and beat my personal best on time attack. My music taste varies on my mood if Im feeling down I put on some country, if im just chilling I like listening from Rock to Rap, if im honest my music taste is all over the place. I'm always willing get out of my comfort zone and apply myself to new tasks, learn new things and overall grow as a person.
Languages
Spanish
Native or Bilingual
Timeline
Automotive Technician
AutoNation Honda
10.2022 - Current
Express Service Technician
Royal Kia
03.2022 - 09.2022
Data Entry Clerk/Warehouse Worker
ACT NOW DME
04.2021 - 06.2021
Lead Barista/Shift Lead
Jamba Juice
05.2019 - 11.2020
High School Diploma -
Flowing Wells High School
- CCW Training
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