Michael Riley
Clearwater,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Composing Clerk
COX ENTERPRISES, INC./AUTO TRADER PUBLISHING/AUTO TRADER CLASSICS
05.2006 - 01.2010
- Assisted with work-flow from sales to composition and liaison between internal departments as needed
- Communicated with sales staff and sales managers via telephone and email
- Researched and resolved issues between sales and composing
- Coordinated page placement and approved final products, then electronically transmitted them to press
- Post production clerical duties
- Assisted editors with proofreading and fact checking feature articles for monthly advertising magazines
Proofreader/Work-flow Coordinator
COX ENTERPRISES, INC./AUTO TRADER PUBLISHING/AUTO TRADER CLASSICS
05.1995 - 04.2006
- Proofreading for display advertising department in a fast paced, deadline oriented environment
- Responsible for ensuring accuracy of display advertisements created on Macintosh equipment, including verifying the proper dimensions, color, graphics, photos, and copy as submitted on ad layouts
- Proofed paper printouts, film negatives, and on-screen proofing
- Made basic text and photo adjustments in Quark
- Coordinator of the four color department in composing, supervising a staff of five graphic artists
- Processed incoming work according to deadline order and proofed film before sending it to press
- Responsible for the department meeting nightly deadlines and making on-the-fly decisions when problems arose
Customer Service Representative - Florida Power Corp.
INTERIM PERSONNEL
01.1995 - 04.1995
- Temporary assignment
- Assisted customers with account maintenance, service problems, and payment arrangements via telephone using Windows based software
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Proofreader - St. Petersburg Times
INTERIM PERSONNEL
09.1994 - 12.1994
- Temporary assignment
- Responsible for ensuring accuracy of newspaper display advertisements in deadline-driven environment
Education
History, Geography, Literature, Art
Northampton Community College
Bethlehem, PASkills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Proofreading
- Operations support
- Administrative support
- Quality control
- Customer communication
- Customer service
- Staff supervision
Timeline
Composing Clerk
COX ENTERPRISES, INC./AUTO TRADER PUBLISHING/AUTO TRADER CLASSICS
05.2006 - 01.2010
Proofreader/Work-flow Coordinator
COX ENTERPRISES, INC./AUTO TRADER PUBLISHING/AUTO TRADER CLASSICS
05.1995 - 04.2006
Customer Service Representative - Florida Power Corp.
INTERIM PERSONNEL
01.1995 - 04.1995
Proofreader - St. Petersburg Times
INTERIM PERSONNEL
09.1994 - 12.1994
History, Geography, Literature, Art
Northampton Community College
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