Summary
Overview
Work History
Education
Skills
Timeline
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Michael Rogers

Greenville,SC

Summary

Solutions specialist with strong focus on delivering impactful results. Adept at team collaboration, ensuring seamless integration of innovative solutions to meet business needs. Highly adaptable, excelling in dynamic environments with proven skills in problem-solving, strategic planning, and customer relationship management. Recognized for reliability and ability to align with evolving project requirements.

Overview

14
14
years of professional experience

Work History

Solutions Specialist

Verizon Wireless
11.2019 - Current
  • Generating retail sales of products and services while keeping up with an ever changing market
  • Troubleshooting customers devices and applications and finding solutions
  • Reviewing billing info, operations such as inventory management and statistics
  • Providing great customer service and building rapport towards creating a loyal customer base

Loan Specialist

Onemain Financial
05.2016 - 11.2019
  • Work with clients to help meet their financial needs, selling ancillary products such as various insurance coverages to support the loans
  • Reviewing credit history and current financial well-being
  • Working and connecting with merchants and local businesses to drive on-going sales
  • With Onemain the branches house the accounts so after making loans you would also maintain them such as collecting and connecting with clients to endure the accounts stay current as well as offering assistance in time of hardship

Sales Consultant, Appliances, Wireless Sales Consultant

Best Buy
10.2014 - 05.2016
  • Communicate with customers to identify their purchasing needs; recommend additional products or cost-effective alternatives to enhance service and satisfaction
  • Resolve customer questions or concerns to strengthen store reputation and grow customer loyalty
  • Emphasize promotional goods to increase sales revenue and demonstrate strong and comprehensive product knowledge to achieve sales goals
  • Facilitate inventory control measures and stock management as Shrink Captain to minimize risk of theft and loss; keep an eye for detail on the appearance and presentation of the department; maintain and organize displays and top stock to enhance product visibility and efficient product location
  • Provide training to new employees about successful sales techniques and product knowledge

Security Officer

Arch Coal Mine - Securitas Security Services
04.2011 - 09.2014
  • Controlled and monitored all access to a large, highly secure and hazardous work area based on identification and maintained logs of site vendors and visitors
  • Completed detailed logs, transfer forms and recorded any irregular facility activity on a daily basis to ensure safety of employees, visitors and property
  • Guarded company assets and valuable mine equipment and machinery to ensure nothing was tampered with, damaged or susceptible to theft
  • Completed specialized hazard training to minimize risk of accident or emergency

Education

G.E.D. -

Summersville Family Learning Center
Summersville, WV
01.2011

Skills

  • Creating and sustaining loyal customer relationships
  • Multitasking/workload management
  • Researching and developing thorough product knowledge
  • Sharing effective ideas with my sales team about sales techniques and product knowledge
  • Product demonstration
  • Recommending products
  • Troubleshooting product problems
  • Software troubleshooting
  • Diagnosing device issues

Timeline

Solutions Specialist

Verizon Wireless
11.2019 - Current

Loan Specialist

Onemain Financial
05.2016 - 11.2019

Sales Consultant, Appliances, Wireless Sales Consultant

Best Buy
10.2014 - 05.2016

Security Officer

Arch Coal Mine - Securitas Security Services
04.2011 - 09.2014

G.E.D. -

Summersville Family Learning Center

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Michael Rogers