Mike Rolcik

Implemented collection messaging strategies using calling campaigns, SMS and email. The changes have resulted in cost savings and improved operational performance. Worked with internal T-Mobile systems along with external vendors to implement collection strategies to improve payment time, involuntary churn and bad debt.

Individually responsible for up to 1 million collections related calls, SMS and emails a day. Developed campaigns and worked with external vendors and internal teams to insure changes led to decreased churn, bad debt and earlier payments.

Responsible for setting monthly goals and bonus requirements for up to 900 collection representatives, supervisors, managers and directors with a budget over the time period in this position of over $100 million.

Forecasted involuntary churn and bad debt for West Region of Verizon Wireless. Responsible for collection system used by 200 collection representitives. Converted collection system to a new platform.