Mike Ruis
Technical Account Manager
Jenison,MI
Summary
Customer-focused Technical Account Manager with 4 years of experience in driving successful client relationships and ensuring the seamless delivery of technical solutions. Proven track record of managing complex projects and providing exceptional service to clients in diverse industries. Possess a strong technical background, exceptional communication skills, and a deep understanding of customer needs. Adept at collaborating with cross-functional teams to achieve business objectives and exceed customer expectations. Committed to delivering innovative and effective solutions that drive customer satisfaction and foster long-term partnerships.
Overview
6
6
years of professional experience
3
3
Certificates
Work History
Technical Account Manager
Vista IT Group
01.2022 - Current
- Managed Services Leadership & Technical Liaison: Oversee a portfolio of 10+ clients, delivering vCIO services and program management. Engaged with C-Level executives to align services with strategic needs, serving as primary technical and strategic contact.
- Technical Solutions & Strategic IT Guidance: Assisted in architectural planning and design for small to mid-size business environments, facilitating successful migrations to SharePoint Online and implementing collaborative tools like Microsoft Teams. Supported engineering efforts to enhance service delivery, aligning solutions with client objectives.
- Cloud Solutions Expertise & Security Enhancement: Led migrations to SharePoint Online and leveraged Azure, enhancing collaboration and infrastructure scalability. Contributed to identity access management, improving SharePoint Online security and ensuring client data protection.
- Engaged in tool and process improvements to streamline customer success activities and services.
- Organized product demonstrations and trial installations of equipment to promote products.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Cultivated and maintained strong relationships with customers to ensure positive customer experiences.
Account Manager
Vista IT Group
01.2020 - 12.2021
- Establish new clients through outbound prospecting and marketing campaigns
- Maintain established relationships with key decision makers
- Effectively use lead generation techniques to assemble lists of prospective customers
- Strategically manage sales opportunities
- Spread awareness of products and services portfolio available to customers
- Assist in marketing development, collateral, and email campaigns
- Actively provide pre and post sales support to customers and prospects
- Effectively use available resources to better understand client industries
- Propose technology solutions to address technical and business objectives
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Store Manager
Verizon (Wireless Zone)
09.2018 - 12.2019
- Leadership and Team Management
- Sales and Revenue Generation
- Customer Service and Satisfaction
- Inventory Management
- Compliance and Operational Efficiency
- Technical Knowledge and Support
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ 01.2018 - 08.2019
Certification
Microsoft 365: Fundamentals
Timeline
Technical Account Manager
Vista IT Group
01.2022 - Current
Account Manager
Vista IT Group
01.2020 - 12.2021
Store Manager
Verizon (Wireless Zone)
09.2018 - 12.2019
Bachelor of Science - Information Technology
University of Phoenix
01.2018 - 08.2019