Mike S. Ayala Saavedra
St Peters,MO
Summary
Dynamic leader with extensive experience at Prospect Airport Services, excelling in operations management and team development. Proven track record in enhancing profitability and compliance while fostering a culture of customer service excellence. Skilled in budgeting and mentoring, driving teams to achieve operational goals and elevate client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Station Manager – STL International Airport
Prospect International Airport Services, Inc.
St. Louis, MO
06.2025 - Current
- Oversee 60-80 employees, including 14 leadership positions.
- Screened, Interviewed, and Hired employees for multiple positions including Cabin Service, Passenger Assist, Janitorial, and Lavatory Service.
- Ensure the station stays profitable and all clients are receiving adequate service.
- Develop front line employees and leaders for the next steps in their careers by coaching and mentoring them.
- Explore more opportunities to expand client base in station
General Manager – STL International Airport
Prospect Airport Services, Inc.
St. Louis, MO
09.2020 - 06.2025
- Directly Oversee a $1 Million yearly operation
- Oversee 24-30 employees, including 5 leadership positions.
- Screened, Interviewed, and Hired employees for multiple positions
- Stay in compliance with corporate and client training.
- Establish and develop weekly schedule parameters to cover the operation.
- Take responsibility for maintaining healthy Profit and Loss (P&L) levels
- Monitor and manage rates, expenses and goals for the department
- Oversee Janitorial contract to ensure clients spec was being met.
Safety & Compliance Manger – Above and Below Wing
Prospect Airport Service, Inc
Chicago, IL
06.2020 - 08.2020
- Maintaining all training records is up to date
- Conduct audits in the operations to ensure that all safety procedures are being followed
- Monitor metrics to ensure goals are met internally and externally
- Conduct training classes to refresh all team members’ skills, keeping everyone up to date with the most recent policies and procedures.
- Develop training materials to best fit different learning styles to provide the best customer experience
Department Manager – Hospitality
Prospect Airport Services, Inc
Chicago, IL
05.2018 - 03.2020
- Monitor and manage rates, expenses and goals for the department
- Monitor and maintain adequate levels of inventory both perishable and non-perishable
- Maintain all work areas up to PAR with City of Chicago Health Department Standards.
- Manage logistics for ordering supplies from food providers on a weekly basis.
- Establish relationships with food vendors to supply various products
- Develop and implement a rotational menu for the customers attending the facility
- Investigating and resolving passenger inquiries and complaints in a timely manner.
- Creating a safe working environment for the employees and the customers
- Train employees provide great customer service to top airline customers.
- Monitor Top Tier customer feedback and adjust the food and service provided to the best fit.
Operational Supervisor – Passenger Service
Prospect Airport Services, Inc
Chicago, IL
04.2016 - 05.2018
- Supervising and leading Team between 50-100 employees on shift.
Customer Service Representative
Prospect Airport Services, Inc
Chicago, IL
01.2015 - 04.2016
- Provide excellent customer service during the check-in process
- Work with and enforce TSA and FAA Regulation during the check in process
Education
High School Diploma -
Edwin G. Foreman High School
Chicago, IL06-2014
Skills
- Inventory and logistics management
- Microsoft Office proficiency
- Operations management
- Budgeting and finance
- Time management and organization
- Training material development
- Office administration expertise
- Bilingual communication: Spanish
- Event coordination
- Delta LRA certification
- Lavatory service training instructor
- Bag tug instructor (gas/diesel)
- Service evaluator for lavatory/water cart and truck
- Cabin service training instructor
- Employee recruitment
- Financial management strategies
- Regulatory compliance expertise
- Operational auditing
- Customer service excellence
- Client relationship management
- Team leadership skills
- Profit and loss oversight
- Problem-solving abilities
- Mentoring and coaching techniques
- Vendor relationship management strategies
- Staff scheduling proficiency
- Policy implementation expertise
Certification
- Prospect Certified Cabin Instructor April 2021
- Prospect Passenger Service Assistant Trainer July 2024
- License to Lead Program November 2024
Accomplishments
- Vast knowledge manager Airport Operations Above and Below Wing
- Experience with enforcing Airport Security Procedures at all levels
- Completes License to lead class when we learned of the different types of ways one can do better as a leader and help others turn to future leaders by developing skills, they may be needing help in.
Languages
English
Professional
Spanish
Professional
Affiliations
- Owner and Operator of DJ Service Business.
References
References available upon request.
Timeline
Station Manager – STL International Airport
Prospect International Airport Services, Inc.
06.2025 - Current
General Manager – STL International Airport
Prospect Airport Services, Inc.
09.2020 - 06.2025
Safety & Compliance Manger – Above and Below Wing
Prospect Airport Service, Inc
06.2020 - 08.2020
Department Manager – Hospitality
Prospect Airport Services, Inc
05.2018 - 03.2020
Operational Supervisor – Passenger Service
Prospect Airport Services, Inc
04.2016 - 05.2018
Customer Service Representative
Prospect Airport Services, Inc
01.2015 - 04.2016
High School Diploma -
Edwin G. Foreman High School
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