Summary
Overview
Work History
Education
Skills
Timeline
Intern

Mike Saylor

IT & Operations Executive
Grand Junction,CO

Summary

Trusted Senior Advisor to C-Level Executives who can address business problems with solutions to improve operations and drive business growth. Unique talent set that includes Information Technology, Business Operations, Call Center and Project Management and how to leverage those strengths for business efficiencies. 30+ years experience in direct to consumer healthcare with a major focus on reimbursed incontinence supplies.

Overview

32
32
years of professional experience

Work History

Vice President, Information Technology

Alsana
02.2022 - Current
  • Evaluated inherited systems/services and made recommendations on restructure options, resulting in $90,000 in annual savings within first 90 days and approx. $200,000 within first year.
  • Implemented Call Center functionality within admissions/intake for enhanced reporting and visibility. Including Project Management Oversight for time and cost adherence.
  • Implementation of new MSSP and transition from legacy MSP relationship. Inclusive of Project Management Oversight for on time project deliverables.
  • Provided support and oversight of Managed Service Provider (MSP) management for approx. 500 employees across 19 locations.
  • Strengthened information flow for new hire and exits working with People Operations (HR) and implemented Active Directory update process leveraging their departmental data.
  • Implemented assent tracking and recovery system and recovered 30+ stolen devices from tracking data and abilities provided by this system.

Director, Information Technology

AdaptHealth
07.2020 - 02.2022
  • Post-acquisition integration activities, including: transition from on-premise to cloud, rolling out corporate IT policies to legacy devices and phone system conversion activities.
  • Performed continued oversight of division IT needs for approx. 150 employees across 12 locations while integrating into new parent company.
  • Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.
  • Delegated assignments based on project needs and knowledge of individual team members.

Director, Information Technology

ActivStyle
01.2007 - 07.2020
  • Member of leadership team responsible for company turnaround. Reduced headcount from 300 to 170 while increasing efficiencies and revenue per employee with process changes and proprietary software developed in house.
  • Heightened focus on order automation leveraging existing and newly created technologies.
  • Member of M&A team that successfully completed and integrated seven acquisitions including that of legacy companies.
  • Implemented third party logistics vendor to leverage strategic distribution centers to complement local warehouse.
  • Analyzed, reconfigured and created new intake and customer reorder outreach channels, associated processes and reporting resulting in improved revenue and conversion rates.
  • Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
  • Worked closely with the contracted DRTV agency monitoring call volume/lead conversion rates. Developed a very comprehensive dashboard for this data which was used to make strategic decisions on advertising and spend to achieve the targeted ROI.
  • Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Assisted company executives during decision-making process by creating and compiling daily reports to suggest corrective action, as well as to monitor the success of projects/initiatives.
  • Implementation and Project Management Specialist for Eligibility Provider Onboarding and ultimate integration into our backend systems for enhanced shipment automation.

Vice President

Senior Care Services
05.1992 - 01.2007
  • Developed private label brand for incontinence and related items.
  • Pioneered extremely unique incontinence direct mail campaign used as sole marketing effort prior to sale increasing company growth.
  • Created proprietary software that took the company from 11 to 15,000 active customers and ultimately the successful sale to a private equity group.
  • Established first of its kind batch eligibility system using systematic analysis of responses to reduce staff involvement and ultimately reduce bad debt.
  • Implemented order filters (similar to billing edits) which will allow for order corrections prior to order shipping which would either result in customer delays or bad debt.
  • Resolved issues and recommended actions based on analysis of data and processes within organization.
  • Spearheaded cross-functional initiatives across departments to achieve business goals and ultimately bottom-line profits.
  • Established performance goals for department and provided methods for reaching milestones.
  • Oversaw company-wide changes to modernize procedures and organization.

Education

Bachelor of Science - Computer Science

Colorado Mesa University
Grand Junction, CO

Skills

  • IT Leadership, Management & Strategy
  • Operations Management
  • Call Center Implementation & Management
  • Acquisitions & Integrations
  • Business Development
  • Project Management
  • Process Improvement
  • Healthcare - Medicaid/Medicare
  • Logistics
  • Contract Management / Negotiation
  • Verbal & Written Communication
  • Strategic Planning & Budgeting
  • Team Building
  • Financial and Database (SQL) Reporting

Timeline

Vice President, Information Technology

Alsana
02.2022 - Current

Director, Information Technology

AdaptHealth
07.2020 - 02.2022

Director, Information Technology

ActivStyle
01.2007 - 07.2020

Vice President

Senior Care Services
05.1992 - 01.2007

Bachelor of Science - Computer Science

Colorado Mesa University

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Mike SaylorIT & Operations Executive