Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Mike Schmitt

East Stroudsburg,PA

Summary

Reliable employee seeking Retail Attractions Manager position. Offering excellent communication and good judgment. Enthusiastic Project Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of product placement, store signage and training in Category Management, Ecommerce (educating companies where to improve on their sites, images that will be recognized faster, filters and facets for a more enjoyable online shopping experience and less missed sales),R&D, Marketing, Virtual Environment builds/Augmented Reality, and building partnerships (working closely with start up companies). Over 1,000 FSU/Displays assembled and over 150 show booths set, over 1,500 category planograms of 20ft aisles built, and over 3,000 end caps properly set. Motivated to learn, grow and excel in Retail Management. Dedicated Project Manager professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help teams achieve company goals.

After 12 successful years at Unilever Best Foods, position was cut due to the pandemic. Started training as an Automotive Service Advisor. Immediately identified a need and a software/technology, that would bring a more seamless experience with the Service Advisors and Technicians. As well as improving on a more personable and enjoyable experience with customers, engaging in flawless communication for the job at hand. Allowing customers to see images and video of what Technicians were seeing and hearing. Collectively storing data for any further questions or concerns.

Along with Service Advising, received certification for PA State Inspections.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Automotive Service Advisor

Ikes Tire And Auto
East Stroudsburg, PA
03.2020 - 05.2021
  • Clearly communicated Job at hand to technicians on why customer has scheduled appointment
  • Handled over 75 calls per day
  • Responded to all customer inquiries thoroughly and professionally.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Introduced technology to better communicate Service Advisors with technicians on job at hand, thoroughly communicate with customers on what technician is seeing and hearing (through photo and video) and giving customer more seamless and pleasurable experience on approving parts on jobs.
  • Removed safety hazards, soiled items and trash from customer areas.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Used technical skills to complete Tasks in NAPA TRACS and AutoTextme.
  • Shared best practices for sales and customer service with other team members to help improve store's efficiency.
  • Educated customers about brand to incite excitement about company's mission and values.
  • Answered questions and provided information about Automotive issues and next steps to safely send vehicles road worthy.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.

Insight Technology & Virtual Manager

Unilever
Englewood Cliffs, NJ
06.2017 - 06.2020
  • Managed company-level architecture, platform and data configuration processes and implementation protocols.
  • Managed sales, operational data and software solutions to align with company strategic vision.
  • Applied emerging technology knowledge to achieve key business objectives.
  • Completed roughly 125 projects per year. (Customer collaboration sessions, packaging, in aisle research projects, online shopping)
  • Improved Virtual program delivery performance and reliability.
  • Partnered with start up technologies on new research tool opportunities.
  • Provided Category Managers, Marketing, Design Agencies, Shopper Insights, and R&D project leadership in dynamic technology-driven environment with multiple priorities.
  • Analyzed Eye Tracking, EKG, and Facial analytics
  • Planogram Sell Downs
  • Virtual Path To Purchase build story telling consumers journey from home to market.
  • Coordinated third-party vendors and client IT teams to seamlessly deliver effective solutions.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Tested security technologies on regular basis and implemented network penetration assessment tools.
  • Maintained thorough understanding of all key and current technologies, platforms and trends.
  • Maintained high-level knowledge of current and emerging technology development and applications.
  • Collaborated with cross-functional intra-company teams to provide mutually beneficial outcomes.
  • Developed and implemented long-term strategic technological blueprint.
  • Supported current and emerging programs through interactions with high-level customers, business partners and external vendors.
  • Embraced macro-level strategic decisions and micro-level implementation.
  • Collaborated with third-party vendors to implement new [Type] system.
  • Briefed executives on technology risks and suggested ways to alleviate concerns.

Virtual Project Manager

Unilever Company
Englewood CLiffs , NJ
06.2014 - 06.2017
  • Identified plans and resources required to meet project goals and objectives.
  • Completed roughly 125 projects per year. (Customer collaboration sessions, packaging, in aisle research projects, online shopping)
  • Managed projects from procurement to commission.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Achieved project deadlines by coordinating with Category Managers Marketing, R&D, Global, and Senior leadership.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Modified and directed project plans to meet organizational needs.
  • Oversaw high profile projects for by planning, designing, and scheduling phases.
  • Fostered relationships with vendors to promote positive working relationships.
  • Provided management for internal personnel, contractors and vendors.
  • Drove team success through shared vision and recognition of quality performance.
  • Identified, reviewed and applied policies and procedures.
  • Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
  • Eliminated discrepancies in progress by reviewing performance, spend and timeline.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Built successful project plans covering objectives, resources and staffing to meet schedules.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Adhered to budget requirements with excellent planning and consistent expense monitoring.
  • Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.

Retail Lab Manager

Unilever Company
Englewood Cliffs, NJ
03.2009 - 06.2014
  • Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
  • Collaborated with marketing and R&D groups to develop products with high demand.
  • Managed over 100 live research set sessions with consumers to shop shelves
  • Planned and coordinated new product development with Category Managers, Marketing for R&D deadlines within the procurement/research budget.
  • Set and oversaw quality assurance guidelines for laboratory work.
  • Kept equipment maintained, facility clean and organized and inventory stocked to maximize performance.
  • Managed operational documents and produced reports with Tobii Eye Tracking detailing activities.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Recorded, analyzed and distributed statistical information.
  • Collaborated with Category Managers, Brand, and action owners to apply root cause analysis guidance and establish effective corrective action plans.
  • Assured consistent quality of production by implementing and enforcing automated practice systems. (Tobii Eye Tracking and Shopperception)
  • Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
  • Specified quality requirements of raw materials with suppliers.
  • Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.

Food and Beverage Manager

Unilever
Englewood Cliffs, NJ
01.2008 - 03.2009
  • Verified staff compliance with accepted food and drink safety regulations and remedial training where necessary.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Responded to customer complaints, addressing concerns and distress with amicable interactions.
  • Worked with on-site and external party planners to create, manage food and beverage ordering, and waitstaff for small and large events.
  • Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
  • Outsourced new vendors, overseeing new menu options
  • Room set up creations and discussions for approval
  • Coordination of events from start to finish.
  • Managed on average 20 catering events per month

Manager

Square One
East Stroudsburg, PA
05.2006 - 01.2008
  • Managed inventory control, cash control and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached associates in increasing customer satisfaction.
  • Approved regular payroll submissions for employees.
  • Interview hires, monitor store performance, and termination after 3 write ups to protect business.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Minimized on-site cash with frequent deposits.

Education

BBA - Business Management

East Stroudsburg University
East Stroudsburg, PA
05.2008

High School Diploma -

East Stroudsburg Senior High School South
East Stroudsburg, PA
06.2004

Skills

  • Professional Relationships
  • Employee Training Oversight
  • Customer Education and Consulting
  • Shipping and Receiving Oversight
  • Efficient and Detail-Oriented
  • Brand Development
  • Store Displays
  • Category Management-JDA Space Planning into VR
  • Shopper Insights
  • Advertising Campaigns
  • Microsoft SharePoint
  • Google Analytics

Accomplishments

  • Mobilized storage units to accomplish a more efficient planogram set up and procurement procedure in retail lab. This was for market research at the Customer Insight and Innovation Center
  • Trained in Adobe Photoshop to work with brand,marketing, and category management teams on packaging and category research. Provided the ability to make packaging color, font, imaging changes on the fly, to test back with consumer. Also, saving on expense for follow up research within the design agencies and consumer call backs.
  • Monitored IT camera set up and switch board operator for market research in CPG. Learned the camera system and offered a savings cost of half on each individual research by allowing me to record and stream sessions.
  • Used Microsoft Excel to develop research inventory tracking stysem.
  • Collaborated with team of 40 (Sales, Marketing, Brands, Category Managers, Design Agency, Customer Team leads) in the development of Mens Grooming Aisle education and proper set up planning, utilizing our Virtual technology as the final sell in Selling in to Target for first year ownership rights and then out to remaining market customers.
  • 12 years without missing a project deadline.
  • 3 Years responsible for all shipping, receiving, and show room set up design creation for the Ferrero National Sales Meeting. As well as for over 50 Unilever Sales meetings.
  • Partnered with company teams on 6 Boys and Girls Club build a playground projects.
  • Supervised team of 10 staff members in local C-Store gas station at 19 years old
  • Trained in Category Management.
  • 7 years working with Microsoft Office
  • Eye Tracking Certified
  • Resolved product and category issue through consumer testing.

Certification

Adobe Photoshop

Category Management

PA Motor Vehicle Inspection License

Virtual Environment Builds

Market Research Analysis

Ecommerce Research Analysis

Commercial Research Analysis



Timeline

Automotive Service Advisor

Ikes Tire And Auto
03.2020 - 05.2021

Insight Technology & Virtual Manager

Unilever
06.2017 - 06.2020

Virtual Project Manager

Unilever Company
06.2014 - 06.2017

Retail Lab Manager

Unilever Company
03.2009 - 06.2014

Food and Beverage Manager

Unilever
01.2008 - 03.2009

Manager

Square One
05.2006 - 01.2008

BBA - Business Management

East Stroudsburg University

High School Diploma -

East Stroudsburg Senior High School South
Mike Schmitt