Mike Schroeder
Summary
Seasoned Practice Lead with background in managing and driving growth strategies across diverse sectors. Known for strong leadership skills, capable of developing high-performing teams, and implementing best practices to optimize operational efficiency. Proven ability to deliver significant improvements in process, productivity, performance, and customer satisfaction. Committed to fostering a culture of continuous learning and improvement.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Professional Services Practice Lead
Imperva
Redwood City, United States
04.2022 - Current
- Ensure successful implementation of Imperva Data Security and Application Security products with high value, strategic customers
- Create Engagement Delivery framework to ensure products and services are delivered to clients requirements and meet the strategic and value add expectations set by project sponsors.
- Manage relationships with engagement delivery partners including strategic alignment of resources
- Serve as Engagement Sponsor to ensure projects are on track and meet customer use cases and business objectives
- Manage assignment of Consultants, Architects and Project Managers across multiple Engagements
- Manage project burndown and revenue realization to meet Revenue KPI's
- Manage Consultant utilization and performance metrics to meet KPI's
- Be an evangelist for the Professional Services organization with strategic partners such as Sales,Sales Engineering, Customer Success, Product Management, Product Development and Support
- Drive operational excellence by providing job aids, documentation templates and delivery kits to assure consistent global delivery and support best-practices
- Create and execute Statements of Work and assure compliance with contractual deliverables
- Stay informed of market trends, security and security product trends, customer needs, and competitive offerings to validate and/or improve service offerings
- Participate as thought leader in Engagement Center of Excellence and advisor to Application and Data Security Centers of Excellence
- Build tools and support systems to enhance global delivery of Consulting Services including management and operational dashboards, revenue reports, time tracking and resource allocation
- Create and grow an energetic, positive, result-focused team that prioritizes customer experience, and exceptional delivery of technical and business relevant solutions
- Maintain a positive environment that challenges the mind of high-performing professionals and allows for personal and career growth
- Collaborate to position Professional Services offerings on new deals, renewals and upsell opportunities
Senior Security Program Manager
Trustwave
Chicago, United States
04.2021 - 02.2022
- Manage Security Programs and Projects for Managed Professional Services
- Performed risk assessments of existing IT infrastructure to identify areas of vulnerability and develop mitigation plans.
- Maintained up-to-date knowledge of industry trends regarding cyber threats, vulnerabilities, exploits.
- Resolved conflicts between stakeholders in a timely manner.
- Assisted in developing proposals for prospective clients based on their requirements.
- Acted as primary point-of-contact for all customer inquiries related to engagements.
- Conducted client meetings to discuss project status and potential solutions.
Senior Security Program Manager
DISH
Englewood, United States
01.2020 - 04.2021
- Manage Delivery of Security Programs and Projects in Network Security, Governance Risk and Compliance, Security Operations, IAM, Log Management, SIEM Integration
- Participated actively in cross-functional meetings involving all stakeholders involved in the development and deployment process so that any issues can be addressed promptly .
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Conducted regular meetings with team members to review progress and address any issues or concerns.
- Collaborated with senior leadership teams on long-term planning initiatives related to project portfolios.
- Established communication channels between teams working on different projects to ensure smooth workflow.
Senior Lead IT Security Program Manager
Englewood, CO
08.2016 - 01.2020
- Lead matrixed teams and 3rd party vendors in delivery of Managed Security Services
- Oversee delivery of Managed Security Services including adherence to contractual objectives and compliance with Service Level Objectives and Service Level Agreements
- Create and Execute Statements of Work for providing Managed Security Services such as Incident Response, SOC and NOC Operations, Vulnerability Assessments, Security Risk Assessment, SIEM Integration and Threat Analysis and response.
- Developed and maintained project plans, schedules, and budgets.
- Assessed program performance against key performance indicators (KPIs) and objectives, making data-driven decisions to guide strategic direction.
- Conducted regular program reviews and status updates with stakeholders, fostering transparent communication and stakeholder engagement.
- Maintained up-to-date knowledge of industry trends regarding cyber threats, vulnerabilities, exploits.
- Developed disaster recovery plans in case of a major breach or attack on the organization's IT infrastructure.
- Made recommendations to improve security procedures and systems.
Senior Lead Program Manager / Customer Experience Manager
CenturyLink
Englewood, CO
11.2013 - 08.2018
- Led Manged Services programs for delivering managed hosting, hybrid cloud and private cloud solutions, PaaS, IaaS and other third party hosted solutions to strategic enterprise clients
- Establish and maintain Trusted Advisor role with key strategic customers
- Provided guidance on best practices for incident management, problem resolution and change control.
- Provide central point of contact to technical support, product teams, pre-sales and sales teams
- Responsible for service escalations and incident response coordination
- Provide regular program governance to Senior Management and Project Sponsors.
- Management of Service Level Agreements and Service Level Objectives
- Developed data security and disaster recovery procedures.
Senior Functional Analyst
Deloitte
Denver, CO
03.2013 - 09.2013
- Consult with multiple state agencies to understand “as is” and “to be” IT system architectures, Drive creation of comprehensive statewide Data
- Create and Maintain Interoperability Roadmap
- Advise State Agencies of best practices for sharing and securing data
- Collaborate with multiple organizational levels within state and federal agencies to foster understanding of the program and expertly assist them in adoption of standards
- Strategically align high level assessment with grant and funding proposals
- Communicate complex technical information to business and strategic partners at all organizational levels
IT Director
Jennifer Kent LLC
Colorado
02.2012 - 02.2013
- Analyzed organizational requirements to determine necessary software solutions.
- Negotiated service agreements with vendors for hardware, software, and services procurement.
- Maintained, monitored, and upgraded existing systems to ensure optimal performance.
- Maintained up-to-date knowledge of current trends in technology solutions.
- Developed detailed project plans outlining scope, timeline, budgeting needs.
- Developed and implemented IT policies and procedures.
Senior Consultant - Team Lead
ECSTeam
Denver, CO
08.2011 - 01.2012
- Create and manage development processes including source code control, code reviews, development guidelines and application testing procedures
- Build, own and manage successful data conversion function to support enterprise customers
- Create a culture of open and transparent communication between internal and external customers, top level management and vendor partners
- Collaborate with customer teams to understand data conversion and data security requirements
- Design data conversion methodology including selection of toolset and implementation of conversion process
- Build, train and mentor high performing development team
Senior Consultant
Contract to TCF Bank
Minneapolis, MN
02.2011 - 07.2011
- Guide customer through complex successful implementation of banking software product
- Take ownership of providing a successful customer experience and assure satisfaction will all aspects of the customer relationship
- Establish implementation roadmap and key deliverables (KPI’s) and assure they are met or exceeded
- Established trusted relationship with customer technical team through mentoring, training and advising them on implementation best practices
- Communicate with Project Team to provide guidance on task prioritization and resource allocation
- Advise executive management on the status on key milestones and deliverables
- Tirelessly drive project to on time and on budget completion
- Provide regulatory audit support for banking systems automation
- Collaborate with sales team to define opportunities for account growth
Senior Software Engineer Team Lead
StoneRiver, Greater
Denver, CO
05.2008 - 03.2010
- Own and drive a world class customer experience through support of customer goals, strategic objectives and adherence to financial performance metrics
- Assure open lines of communication between internal technical teams and customer teams are encouraged and that issues are resolved quickly and effectively
- Drive the adoption of source code control, QA processes, and high quality system documentation and training
- Create and manage development tasks, prioritize workload and assure on-time delivery of system changes and enhancements
- Expertly manage team of experienced developers
- Participate in Agile / Scrum process to manage complex, high-visibility deliverables
- Contribute to employee assessments and annual reviews
- Mentor and coach junior level staff.
Senior Business Systems Analyst
Pinnacol
03.2006 - 04.2008
- Greater Denver Area
- Responsible for understanding and communicating overall PCI compliance for financial systems and building PCI compliant applications
- Collaborate with Project Management Office (PMO) to establish formal project plans including project charter, stakeholder management and creating and maintaining Work Breakdown Structures
- Establish and maintain cross functional relationships and open lines of communication with internal user groups to assure their business goals and strategic objectives are met
- Ensure PCI compliance for company financial systems
- Design business process and workflow changes
- Drive a culture of complete internal customer satisfaction and ensure an exemplary experience in partnering with development team
- Drive process change through collaboration with business units
- Train and mentor business users and development staff
Senior Infrastructure Architect
Fifth Third Bank
Cincinnati, OH
10.2004 - 03.2006
- Manage and oversee design, implementation, deployment, support and the development of enhancements for enterprise wide financial management systems
- Engender a culture of complete and transparent cooperation to assure that complete satisfaction is achieved for external and internal partners
- Establish and grow internal customer relationships to foster cooperation and ensure strategic corporate goals are met
- Make staff hiring decisions
- Collaborate with multiple IT support organizations to develop and support new processes and incorporate them into existing support models
- Lead ITIL implementation efforts and the establishment of SLA’s and SLO’s
- Created detailed documentation of existing systems and processes for disaster recovery purposes.
- Evaluated vendor products for compatibility with organizational needs in terms of scalability, reliability, security, cost effectiveness.
- Provided technical guidance and mentorship to junior engineers within the organization.
- Collaborated with business analysts and department leaders to collect and define requirements, determine constraints, and develop initial plans.
Professional Services Technical Implementation Consultant
Fiserv
Owings Mills, MD
10.2003 - 10.2004
- Provide professional implementation services to high value, enterprise customers for installation and configuration of bank reconciliation software
- Assure system compliance with banking and financial services regulations (SOX, PCI)
- Establish success criteria and KPI’s for customer engagements and work with management to assure they are met or exceeded
- Take personal ownership to assure complete satisfaction with delivered product and aggressively resolve any customer issue
- Provide single point of contact with customers to guide them seamlessly through product integration and adoption
- Assist sales team in identifying opportunities for account and revenue growth
- Mentor and train existing staff on technical and function elements of installed solution
- Created detailed documentation outlining system configurations and processes for technical support teams
- Installed operating systems and configured settings according to specified customer requirements.
- Provided technical assistance during the installation process by responding promptly to customer inquiries.
Senior Management Consultant
TWG, Steamboat Springs Colorado
11.1999 - 06.2002
- Designed customized solutions to address complex problems in the areas of mining operations, manufacturing and revenue management
- Collected, outlined and refined requirements, led design processes and oversaw project progress.
- Provide thorough, accurate and easily consumable system and architecture documentation to management and user groups
- Planned and installed database management system software upgrades to enhance systemic performance.
- Developed procedures for data backup and recovery processes in case of system failure or disaster recovery scenarios.
- Conducted code reviews and architectural evaluations to ensure adherence to design principles.
- Created database objects such as tables, views, stored procedures and triggers to support application development.
- Developed and maintained stored procedures, functions, triggers, views and indexes for MS SQL Server databases.
- Developed data models and database designs to plan projects.
Senior Systems Consultant
Sirius Inc
Denver, Colorado
09.1998 - 11.1999
- Designed, coded, debugged and tested software per business's systems standards, policies, procedures, and security requirements.
- Designed, implemented and maintained database systems using SQL Server, Oracle.
- Performed system design, programming, testing, debugging and documentation of applications.
- Managed multiple project timelines concurrently while meeting deadlines consistently.
- Analyzed existing business processes and proposed solutions that leveraged technology to improve efficiency.
- Communicated with clients to understand system requirements.
- Developed detailed implementation plans for systems integration projects.
- Provided technical guidance for system development and troubleshooting.
- Led cross-functional teams in systems integration projects.
Senior Database Analyst
Thomson Reuters
Englewood, CO
03.1998 - 09.1998
- Collaborated with IT staff members on projects related to database design and implementation.
- Investigated user reported problems with existing applications and took appropriate corrective action when necessary.
- Configured database servers including installation and maintenance of various versions of Oracle and SQL Server
- Assisted developers with tuning queries for optimal performance in a production environment.
- Wrote scripts and processes for data integration and bug fixes.
- Created stored procedures, functions, views, triggers and indexes to support application development.
Consulting Team Lead
Miaco Consulting
Englewood, CO
02.1995 - 03.1998
- Greater Denver Area Page 8 of 9
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Coordinated team resources to achieve project goals.
- Wrote user manuals and other documentation for roll-out in customer training sessions.
- Developed requirements for system modifications and new system installations.
- Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
- Assisted with planning, designing, coding, debugging, testing, documenting, and maintaining software applications.
Education
BS - Information Systems Management
University of San Francisco
AA - Business Administration and Management, General
Saddleback College
Masters - Applied Technology
University of Colorado Denver
Skills
- Passionate Security Professional
- Strategic Partnership Development
- Negotiation and Conflict Resolution
- Cross-functional team leadership
- Process Efficiency and Improvement
- Work Planning and Prioritization
- Go-to-Market Strategy
- Security Compliance and Governance
- Contract and Scope Definition
- Revenue Management
- Consulting Operations
- Effective listening and communication
- High Performing Team Development
Certification
- Certified Information Systems Security Professional (CISSP)
- Project Management Professional
Location
Based in South Carolina. Work globally via remote and travel
Personal Information
Title: Professional Services Engagement Manager
Languages
English
Timeline
Professional Services Practice Lead
Imperva
04.2022 - Current
Senior Security Program Manager
Trustwave
04.2021 - 02.2022
Senior Security Program Manager
DISH
01.2020 - 04.2021
Senior Lead IT Security Program Manager
08.2016 - 01.2020
Senior Lead Program Manager / Customer Experience Manager
CenturyLink
11.2013 - 08.2018
Senior Functional Analyst
Deloitte
03.2013 - 09.2013
IT Director
Jennifer Kent LLC
02.2012 - 02.2013
Senior Consultant - Team Lead
ECSTeam
08.2011 - 01.2012
Senior Consultant
Contract to TCF Bank
02.2011 - 07.2011
Senior Software Engineer Team Lead
StoneRiver, Greater
05.2008 - 03.2010
Senior Business Systems Analyst
Pinnacol
03.2006 - 04.2008
Senior Infrastructure Architect
Fifth Third Bank
10.2004 - 03.2006
Professional Services Technical Implementation Consultant
Fiserv
10.2003 - 10.2004
Senior Management Consultant
TWG, Steamboat Springs Colorado
11.1999 - 06.2002
Senior Systems Consultant
Sirius Inc
09.1998 - 11.1999
Senior Database Analyst
Thomson Reuters
03.1998 - 09.1998
Consulting Team Lead
Miaco Consulting
02.1995 - 03.1998
BS - Information Systems Management
University of San Francisco
AA - Business Administration and Management, General
Saddleback College
Masters - Applied Technology
University of Colorado Denver
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