Hi, I’m
Mike Shapiro
West Hollywood,CA
Summary
Dependable and courteous, with over 20 years of experience offering excellent administrative, customer service and financial management abilities. Trained in customer service with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
13
years of professional experience
Work History
LA TanningLos Angeles, CA
Front Desk
09.2011 - 03.2020
Job overview
- Greeted clients, showed to tanning facilities and educated on usage.
- Stayed up-to-date on latest tanning trends and recommended updates to facilities and treatment plans.
- Scheduled client appointments by phone and through email.
- Maintained detailed records of client feedback and treatment plans to present personalized care.
- Contacted service providers to address and correct billing or service issues.
- Completed basic administrative work such as typing correspondence and managing household accounts.
- Completed purchases and errands for special events such as parties or anniversary celebrations.
- Maintained complex schedules and arranged appointments.
- Assisted owner with allocating small expenses to prepare and assess budgetary needs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Hollywood GymLos Angeles, CA
Front Desk Clerk
01.2010 - 08.2011
Job overview
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Signed for packages, recorded all deliveries and distributed to personnel.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Input customer data into reservation and made appropriate updates.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Answered and directed incoming calls using multi-line telephone system.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Managed customer complaints and rectified issues to complete satisfaction.
- Processed payments and updated accounts to reflect balance changes.
- Greeted visitors and directed them to appropriate areas, verifying reasons for visit and membership information.
- Determined needs of visitors and provided information or solutions.
- Gave towels to members
- Gave tours of the gym and explained equipment when needed.
Burnley Entertainment ComplexLos Angeles, CA
Receptionist
01.2007 - 12.2009
Job overview
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Directed and oversaw office personnel activities.
- Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted visitors and directed them to appropriate areas.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Determined needs of visitors and provided information or solutions.
- Signed for packages, recorded all deliveries and distributed to personnel.
- Kept spaces organized and well-stocked to maximize operational efficiency.
Education
Greensboro Day SchoolGreensboro, NC
High School Diploma
06.1987
Univ of Southern Calif Los Angeles, CA
Some College (No Degree) from Drama
N.C. School of The ArtsWinston Salem, NC
Some College (No Degree) from Film Studies
Skills
- Email and telephone decorum
- Package and mail receipt
- Hospitality services
- Customer assistance and interaction
- Oral and writing communication
- Appointment confirmation
- Issue handling
- Cash transactions
- Front office management
- Listening skills
- Conflict management
- Meeting arrangements
- Recordkeeping
- Effective planning
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk
LA Tanning
09.2011 - 03.2020
Front Desk Clerk
Hollywood Gym
01.2010 - 08.2011
Receptionist
Burnley Entertainment Complex
01.2007 - 12.2009
Greensboro Day School
High School Diploma
Univ of Southern Calif
Some College (No Degree) from Drama
N.C. School of The Arts
Some College (No Degree) from Film Studies
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