Motorcycles and Classic Cars
MIKE SHERMAN
Manager
Marietta,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
5
5
Certifications
Work History
BARTENDER/MANAGER
Truck & Tap
Alpharetta, Ga
03.2022 - Current
- Consistently providing guidance and support to staff and guests on $20k revenue evenings
- Organize bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Serve high customer volumes during special events, nights, and weekends.
- Maintain 20% COG by coordinated ordering, stocking, and rotation of draft beers , proper service standards and creating specials to eliminate immobile stock
- Provide legendary customer service and entertainment to multiple customers in high volume situations
- Handle simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Verified drinking age requirements of customers by carefully reviewing photo identification
BARTENDER
Marlow’s Tavern
Marietta, Ga
03.2019 - 10.2021
- Coordinated ordering, stocking, and rotation of draft beers according to menu requirements
- Effective Opening and closing of restaurant including PC counts, checks, requests, consolidation
- Established and maintaining quality relationships with reps and distributors
- Increased sales by promoting current seasonal menu items, new draft beers and cocktails
- Providing expert customer service and entertainment to multiple customers in high volume situations
- Kept bar presentable and well-stocked to meet customer needs
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
BAR MANAGER
Hudson Grille
Brookhaven, Ga
08.2017 - 12.2018
- Proved to be resourceful asset to management team by providing original solutions, introducing new concepts, actively negotiating, and resolving differences, as well as employing and accepting constructive criticism
- Decreased labor costs by analyzing team members' strengths versus customer flow, hiring, and promoting skilled bartenders, and adjusting schedule appropriately
- Created effective daily server floor plans
- Wrote manager, bartender and server schedules, interviews and other administrative tasks to boost success successful store
- Coordinated ordering, stocking, and rotation of draft beers according to menu requirements
- Established and maintaining quality relationships with reps and distributors
- Streamline and maintained quality standards for bar and bar knowledge, and continuing education
KEY MANAGER/BARTENDER
Concentrics Restaurant Group
Atlanta, Ga
03.2016 - 08.2017
- Aided in coordination of bar training for opening of Molly B’s in Mercedes Benz Stadium
- Co-created bartender training program and establishing quality standards and practices
- Managed staff of 15-20 responsible for producing aggregated revenue of over $10 million per year
- Interim Key at Parish, Tap, One Midtown Kitchen
- Streamlining floor charts and managing labor
- Increasing bar revenue by creating specials to eliminate immobile stock
- Assisted with scheduling, interviewing and other administrative tasks to boost success successful store
Skills
Team Leadership
Conflict Resolution
Engaging personality
New hire training
Inventory
Performance improvement
Clear and effective communication
Certification
Six Sigma Lean Blackbelt Professional Currently Pursuing
Interests
Playing the guitar
Singing
Timeline
BARTENDER/MANAGER
Truck & Tap
03.2022 - Current
BARTENDER
Marlow’s Tavern
03.2019 - 10.2021
BAR MANAGER
Hudson Grille
08.2017 - 12.2018
KEY MANAGER/BARTENDER
Concentrics Restaurant Group
03.2016 - 08.2017