Mike Shoupe

• Developed and implemented sales strategies to enhance customer engagement and revenue growth.
• Managed sales presentations, effectively communicating product benefits to diverse client groups.
• Collaborated with cross-functional teams to optimize product offerings and improve customer satisfaction.
• Trained new sales staff on company protocols and best practices for client interactions.
• Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
• Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
• Responded to customer feedback in professional and constructive a way.
• Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
• Increased commercial sales revenue by developing and implementing strategic sales plans.

Oversaw comprehensive store management, including staff scheduling and inventory procurement. Led team adherence to policies and training standards, fostering a compliant environment. Delivered exceptional customer service both in-person and through telephone interactions.

• Conducted performance evaluations, providing feedback to improve team productivity and morale.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Assisted with hiring, training and mentoring new staff members.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.