Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Greeted and registered hotel guests.
Given the title "King" of Hilton Honors for consistently achieving the highest number of enrollments.
Made and modified reservations.
Provided attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay.
Swiftly resolved guest issues and enhanced guest experiences.
Concierge duties including providing valuable information about local attractions and services.
Happily handled special projects efficiently and effectively.
Exemplary performance in a high volume, high stress environment while exceeding guest and management expectations.
Received numerous commendations from satisfied guests.
Settled guest accounts upon completion of stay.
Collaborative spirit, team, player, dedicated to excellent attendance, reliability and accountability.