Mike Smith

• Managed budgets and financial forecasting to ensure fiscal responsibility and maintain profit margins.
• Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
• Negotiated key partnerships with vendors, suppliers, and other stakeholders for improved collaboration and resource allocation.
• Developed high-performing teams through effective hiring, training, and performance management strategies.
• Drove process improvements across multiple business units, resulting in increased productivity levels.
• Partnered with HR on employee engagement initiatives that enhanced workplace morale while reducing turnover rates.
• Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
• Refined organizational structure to consolidate, streamline, and delineate necessary functions.
• Developed quarterly business plans to evaluate cost projections.

• As owner, I was the President / CEO and the Janitor!
• Traction Focus
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
• Managed crisis situations effectively while minimizing disruption to daily operations.
• Enhanced company performance by implementing strategic plans and overseeing daily operations.
• Budget & Monthly P&L focus

Keystone Automotive Group was a growing company in the late 1980's-1990's. We serviced the collision repair facilities with aftermarket bumpers, lights, sheet metal and Paint / PB&E. The business was driven by the insurance companies using alternative parts for the cost savings against the OEM's. Our job was to source the best of the best in alternative parts and offer them to the body shops.

• Developed strong client relationships through consistent communication and exceptional customer service.
• Increased sales by offering advice on purchases and promoting additional products.
• Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
• Increased sales revenue by identifying potential clients and conducting persuasive product presentations.