Mike Smith
Customer Sales Representative
Williamston,SC
Summary
Professional in customer sales with proven track record of driving revenue and fostering client relationships. Skilled in communication, negotiation, and problem-solving, with strong focus on teamwork and adaptability to changing business needs. Known for reliability, flexibility, and results-oriented approach that consistently meets and exceeds targets.
If you are interested in interviewing / working with me, here are my contact details
Ph# (864)-844-5087 Email: bigmsmith87@gmail.com www.linkedin.com/in/themikesmith87
Overview
15
15
years of professional experience
Work History
Customer Sales Representative (Route Service & Sales)
Prudential Overall Supply
01.2024 - Current
- I service a route territory in the NC & SC areas servicing local businesses with facility supplies, uniforms & mats, janitorial and more!
- I perform services and drive revenue within customer accounts with a diverse catalog of products across a large client base spanning from small automotive repair shops to 5-star restaurants and major manufacturers
- I have added new accounts, increased revenue on route, introduced several new products on major accounts, while keeping my AR caught up and I'm currently hitting 6 out of 7 on my KPI's
Outside Sales Representative
King Green
02.2021 - Current
- I have worked on a seasonal / PT basis for this great team over the last few years by qualifying & generating leads from prospective clients in residential and commercial settings into new accounts, therefore improving clientele lawn & turf quality with a proven & reliable pre-emergent, fertilizer, post-emergent maintenance program and marketing Mosquito & Tree / Shrub protection services to improve the quality of the property for home & business owners
- I strictly work on referral business for King Green for now.
Service Sales Representative
Cintas First Aid Division
06.2021 - 05.2023
- After being recruited from SROA, I completed 13-week training program
- Upon being route certified, I focused on providing Cintas client facilities with best in class eyewash & first aid services, inspections and sales opportunities in order to ensure optimal ANSI-OSHA compliance, safety minded & productive workforce operations
- Routinely used MS Office applications for internal communications & prioritizing workflow, gained exposure to SAP- ERP for SO completion & Invoicing / Account mgmt. I grew proficient in B2B sales and key account mgmt.
- With customizing invoices, adjusting Net Pay Terms, account notes & approved product lines
- I frequently scored 5/6 out of 7 Monthly KPI's, which were goals based on sales, service, target products & more
- I was credited for a 15-20% YTD revenue increase for my route optimization, upselling & networking into new businesses
Property Manager & U-Haul Dealer
Storage Rentals of America
12.2018 - 05.2021
- I began my associate manager role here by providing coverage at numerous other properties within the district market
- After consistently performing well by demonstrating tasks of a full-time PM, I was promoted to the permanent PM to the Anderson market
- I tirelessly increased occupancy, reduced AR %, upsold merchandise & attached TPP plans to new rental accounts
- I also took initiative by improving visual curb appeal, earning consistently great google reviews & over 10-100% secret shopper scores by myself personally
- I also conducted business direct to consumer and between companies, albeit a hybrid of in-person sales, over phone / from website & call center
- I gained lots of experience with routinely using MS Office applications, Sitelink & Yardi for account management, POS & key account invoicing & E-Leasing
- I handled scheduling for Anderson market and experienced remotely managing other sites to help out my DM and opening up turn-key operations for new onboarded properties
- Originally my property had multiple maintenance, low curb appeal and huge AR% issues every month & I dropped the delinquency rate from over 30% on average to eventually holding less than 5% by EOM
- On a quarterly basis, I routinely hit 5/6/ out of 7 bonus category KPI's
- Additionally, I opened up a new property for this portfolio in 2020 and frequently assisted leadership training new site managers remotely
Onsite Management Assistant
Springbrook Community Property, LLC
02.2012 - 03.2020
- My routine responsibilities encompassed the landscaping beautification & residential unit maintenance for this privately held management company on a part-time to on-call basis
- I also promoted unit rentals through social media campaigns & handling telephone inquiries and maintained 92-100% occupancy with very little turnover
- This position wrapped up when I was notified of Spring Oak Properties being sold in early 2020
Assistant Store Manager
General Wireless, Inc.
03.2010 - 11.2018
- I handled store day to day operations with promoting wireless phone plans in achieving monthly, weekly sales metrics
- Myself & the GM displayed our leadership with training & developing sales associates and driving the Sprint- RadioShack partnership to its full potential
- As a team we frequently hit sales bonuses, KPI's & improved the total efficiency of the operation, while coordinating with Sprint leadership on promotional events like outside product demonstration we used effectively
- We consistently grew our YTD revenue by 10-15%
Education
No Degree - Machine Tool Technology & Engineering Graphics Technology
Tri-County Technical College
Pendleton, SC05.2008
HS Diploma - Machine Tooling & Industrial Engineering Technology
T L Hanna High School
Anderson, SC05.2006
Skills
- B2B & B2C Sales
- Customer Service
- Key Account Management
- Equipment Repair
- CRM Applications
- Outside Sales
- Property management
- Product Demo's & Installations
- Microsoft Office
- Remote Access & Helpdesk App's
- Patience and resilience
- Motivated team player
- Customer relations
- Market awareness
- Office administration
- Payment collection
- Customer service and engagement
- Customer relationship building
- Interpersonal communication skills
- Retail operations
- Property inspections
- Goal oriented
- Sales expertise
- Business management
- Complaint resolution
- Sales closing
- Product and service knowledge
- Complex Problem-solving
- POS systems
- Team building and leadership
- Lease renewals
- Rent collection
- Task delegation
- Store opening and closing
- Delivery management
- Phone and email etiquette
- Recordkeeping
- Sales development
Personal Information
Authorized To Work: US
Timeline
Customer Sales Representative (Route Service & Sales)
Prudential Overall Supply
01.2024 - Current
Service Sales Representative
Cintas First Aid Division
06.2021 - 05.2023
Outside Sales Representative
King Green
02.2021 - Current
Property Manager & U-Haul Dealer
Storage Rentals of America
12.2018 - 05.2021
Onsite Management Assistant
Springbrook Community Property, LLC
02.2012 - 03.2020
Assistant Store Manager
General Wireless, Inc.
03.2010 - 11.2018
HS Diploma - Machine Tooling & Industrial Engineering Technology
T L Hanna High School
No Degree - Machine Tool Technology & Engineering Graphics Technology
Tri-County Technical College
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